Associate Executive Director

The Moorings Park Instituteorporated•Naples, FL

2d•Onsite

About The Position

Moorings Park is seeking an Associate Executive Director to join our leadership team! This opportunity comes at an exciting time of growth within our organization, created by the internal promotions of outstanding leaders. At Moorings Park, we believe in developing talent from within and providing meaningful opportunities for career growth and advancement. When you join Moorings Park, you become part of an award-winning, purpose-driven organization where people are valued, growth is encouraged, and excellence is celebrated. Our nationally recognized workplace culture, exceptional benefits, and commitment to partner engagement make Moorings Park more than just a place to work—it's a place to build a rewarding career. Together, we create a community where residents and partners alike can belong, connect, and flourish. Moorings Park® Communities is a nationally recognized Life Plan organization with three distinctive campuses in Naples, Florida. We are dedicated to creating Simply the Best® workplaces through a culture of excellence, compassion, innovation, and service. We're proud to share that Moorings Park Communities has earned four 2026–2027 Novare Employee Satisfaction & Engagement Certifications, reflecting our unwavering commitment to creating an exceptional workplace where partners feel valued, supported, and empowered to thrive. These honors demonstrate what makes Moorings Park different: we believe exceptional resident experiences begin with an exceptional team. By investing in our partners' growth, well-being, and success, we create an environment where people can build meaningful careers while delivering extraordinary care, hospitality, and service every day. Our Mission: Deliver exceptional experiences that honor every individual—ensuring they feel heard, respected, and supported. Our Vision: Reimagine longevity for America through thoughtfully designed communities and personalized services. Our Creed: Empower individuals to belong, connect, and flourish—nurturing mind, body, and spirit. Our Core Values Integrity & Ethics Not-for-Profit Stewardship Service: Compassion & Hospitality Passion Innovation & Learning Respect & Belonging Excellence Enjoy Simply the Best®

Requirements

Excellent oral and written communication skills in the English language required
Minimum of a bachelor’s degree in a related field combined with professional experience that focuses on premier hospitality settings including hotels, clubs, resorts, and retirement living.
Minimum of 4 years’ experience as an assistant director, director, senior manager, or executive support position; working in operations, sales/marketing or resident services.

Responsibilities

Functions as the strategic business leader of community operations for Campus Life, Resident Services and will work closely with Assisted Living Administration & Chateau for transitioning.
Supports residents’ needs, monitors satisfaction levels, and develops positive relations.
Provides management and oversight, always demonstrating a commitment to excellence.
Traverses all venues of community operations and administration and is expected to collaborate often with all senior leadership in order to meet the company’s objectives.
Is considered the primary conduit to independent living residents, and the chief problem-solver for all matters of resident concern.
Facilitates integration and coordination of wellness programs, campus life, and resident advocacy functions throughout campus independent living.
Provides functional programs for independent living residents that promote all aspects of wellness.
Works with direct reports to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.
Works closely with other departments establishing reciprocal communication and a continuum of related services.
Provides leadership and oversight to Moorings Park’s multiple dining venues, ensuring a high level of satisfaction.
Liaison with and manage dining contractual agreements with out-sourced companies.
Provides leadership and oversight to all administrative front desk operations in independent living.
Develops and implements a highly informative welcoming and orientation programming for new residents.
Chairs the independent living Life Care Committee, staying abreast of all at-risk IL residents.
Works closely with Directors of Chateau and Orchid Terrace for transitioning residents to a more supportive environment when necessary.
Acquires baseline information on independent living resident satisfaction.
Establishes a tracking system that documents quarterly and annual measurements of effectiveness.
Drives resident satisfaction using adopted experience management programs, tools and systems.
Leads community efforts in elevating satisfaction in all venues as well as establishing improvement processes.
Acts as predominant author for all community and corporate wide communication to residents and staff, including memorandum, letters, policies and procedures and handbooks.
Grows revenues and maximizes the financial performance of those departments reporting to this position.
Develops and promotes independent living resident support programs that foster independence, dignity and participation.
Liaisons directly with and guides resident committees; specifically, wellness, campus life, dining and welcoming.
Assists in recruiting, selecting, and training of competent personnel to ensure that department staffing is adequate.