Associate Event Manager, External Event Management

Universal Orlando•Orlando, FL

7d•Onsite

About The Position

The Associate Event Manager is an entry-level role for supporting the planning and execution of small-scale revenue generating business, while assisting Event Managers with larger, more complex programs. This position is designed to develop and build foundational event management skills within a dynamic theme park environment. Role requires cross-functional collaboration and the ability to manage assigned events, coordinating event logistics, timelines, budget management, and on-site execution while maintaining exceptional quality and client satisfaction. Collaborates across Universal Orlando Resort properties—including Universal Studios Florida, Islands of Adventure, CityWalk, Volcano Bay, Epic Universe, and select Loews hotel locations—to ensure operational alignment and effective execution of assigned programs while learning best practices and operational excellence. Supports a variety of client programs, including revenue generating corporate groups, association, incentive, social, small-scale activations and more. The ideal candidate requires strong organization skills, attention to detail, and is a professional eager to learn and adapt in a fast-paced, high-performance environment while contributing to a team-oriented structure.

Requirements

1+ years’ experience in event planning or conference/meetings with food & beverage experience required, or equivalent combination of education and experience.
Proven ability to manage events end-to-end with strong organizational skills and ability to multitask in fast-paced, high-pressure environments.
Excellent communication, negotiation, and interpersonal skills, with a collaborative, team-oriented mindset and focus on building strong stakeholder relationships.
Proactive and adaptable, with a willingness to learn industry best practices and contribute ideas for continuous process improvement.
Supports team success by collaborating effectively, assisting with project needs, and maintaining professionalism in high-pressure situations.
Flexible and reliable, with availability for nights, weekends, and holidays.
Consistent attendance is a job requirement.

Responsibilities

Manage end-to-end planning and execution of revenue generating events while serving as the liaison for clients, internal stakeholders, and operational partners throughout the event lifecycle.
Collaborates with clients to define event scope and design to achieve goals while adhering to department protocols and SOP for event planning.
Partner with the sales team by conducting site visits as needed and helping organize event details once contracts move into the execution phase.
Help maintain positive client relationships by providing timely updates and using clear communication tools — such as prospectuses, timelines, and meetings to ensure alignment and overall client satisfaction.
Oversee event budgets and financial processes for assigned events, from revenue tracking to billing management to ensure profitability and achievement of Sales Incentive Plan goals.
Actively drives revenue growth by upselling additional event elements such as enhanced food and beverage offerings, entertainment, merchandise, and more, while meeting individual and team EBITDA targets.
Utilize Salesforce and other tools to manage finance reporting and ensure accurate financial closeout and documentation.
Cross-functional collaboration with internal teams (ex: Entertainment, Catering, Resort Operations) and external vendors to deliver top quality event experiences.
Escalate potential risks or operational challenges to leadership and support the implementation of solutions as directed.
Contribute to the execution of events with varying levels of complexity, with a focus on small group programs.
Effectively manage communications and coordination across small group events, including those involving large crowds.
Ensure completion and accuracy of all required documentation, timelines, and materials.
Uphold brand compliance standards by collaborating with Trade Marketing on event-related assets such as signage, digital programs, and promotional materials.
Conduct post-event recaps to evaluate and highlight event success, while identifying areas for improvement.
Leverage emerging tools and technologies, including AI, and participation in departmental initiatives, process improvements, and special projects.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.