Associate Escrow Assistant (Onsite)

First American•Irving, TX

1d•Onsite

About The Position

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family. Job Level Summary: • This is typically an entry level role • Associate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team members • Work is often reviewed for accuracy • Provide support within a functional area • Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Requirements

Experience with MS Office suite
Strong customer service orientation
Detail orientation
Excellent verbal/written communication skills
Problem solving skills
Able to multi-task/organized
Able to work in a hectic and time sensitive environment
High School diploma or equivalent
No work experience necessary - entry level position
Experience dealing with the general public or office environment preferred

Responsibilities

Performs routine administrative duties to assist in the escrow process
Answers phones, greets customers, places calls and follows up on information needed for escrow closings.
In smaller escrow/branch offices, may perform some receptionist duties
Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files