Associate Engineer, Site Reliability

Verint•Remote, United States

About The Position

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. Overview of Job Function: As an Associate SRE, you will be a hands-on contributor on the SRE team, supporting reliability, automation, observability, and incident response efforts across the organization. Working under the guidance of senior and principal SREs, you will help implement SLIs/SLOs, reduce manual toil through automation, improve telemetry, and participate in on-call rotations and blameless postmortems. You will be expected to bring a growth mindset, a bias toward “everything-as-code,” and a willingness to ask questions, dig into unfamiliar systems, and continuously improve. This role offers strong mentorship and exposure to cross-organizational collaboration in the true spirit of DevOps.

Requirements

B.S. degree in Computer Science, Engineering, or related field (or equivalent practical experience, including bootcamps or demonstrable self-taught work)
1-3 years of professional experience in software engineering, SRE, DevOps, or systems administration
Exposure to at least one public cloud (AWS or Azure)
Exposure to containers and Kubernetes fundamentals (Docker, Helm, YAML)
Familiarity with Linux and shell scripting; exposure to Windows/PowerShell a plus
Comfortable using Git for branching, pull requests, and merges
Strong troubleshooting curiosity and willingness to dig into unfamiliar systems
Willingness to participate in an on-call rotation
Strong written and verbal communication skills
Growth mindset — actively seeks feedback and continuously improves
High level of personal ownership, accountability, and drive

Nice To Haves

Entry-level cloud certification (AWS Cloud Practitioner, Developer Associate, or SysOps Associate; Azure Fundamentals)
Familiarity with at least one observability tool (Datadog, Prometheus/Grafana, Splunk, SumoLogic, AppDynamics, etc.)
Working proficiency in at least one scripting or programming language (Python, Bash, Go, Java, C#, etc.)
Exposure to Infrastructure as Code (Terraform, CloudFormation, Ansible, Pulumi)
Exposure to CI/CD pipelines (Harness, GitHub Actions, Jenkins, GitLab CI, etc.)
Internship, co-op, or project experience with SaaS, PaaS, or multi-tenant environments
Familiarity with incident management tools (OpsGenie, PagerDuty, ServiceNow)
Exposure to Agile and DevOps practices
Academic, open-source, or personal projects demonstrating automation, reliability, or observability work
Experience with AI agentic coding tools (e.g. Claude Code, Cursor, GitHub Copilot) and integrating AI capabilities into solutions and workflows
Detail oriented and organized with the ability to manage multiple priorities
Positive, collaborative energy and a desire to contribute to a growing team

Responsibilities

Implement and maintain SLIs and SLOs for assigned services, working alongside senior SREs
Write automation scripts and pipelines to reduce manual toil within CloudOps
Contribute to Infrastructure and Configuration as Code (e.g. Terraform, Helm, Ansible)
Build, tune, and maintain dashboards, alerts, and telemetry in observability tools
Partner with R&D and Operations teams to enhance telemetry and improve service reliability
Participate in the on-call rotation and respond to incidents under the guidance of senior engineers
Support the design and implementation of automated incident response workflows and runbooks
Participate in blameless postmortems and follow up on assigned engineering action items
Shadow senior SREs during complex outages, architectural reviews, and fire drills
Build AI-powered solutions to operational problems, with a particular focus on improving availability (e.g. agentic incident triage, predictive alerting, automated remediation, AI-assisted runbooks)
Continuously learn cloud, Kubernetes, and SRE best practices and apply them to daily work
Take ownership of assigned tasks and communicate progress, blockers, and learnings clearly