Associate Engineer (Application Support)
Sagitec•Saint Paul, MN
•Onsite
About The Position
The Associate Engineer will provide database administration, application support, and Level 1 production support in a 24x7 enterprise environment. This role is responsible for maintaining database health, supporting business-critical applications, responding to production incidents, and ensuring system availability, security, and performance. The position works closely with senior DBAs, developers, infrastructure teams, and business stakeholders to support operational stability and continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Strong understanding of relational database management systems
- Proficiency in SQL and database querying
- Familiarity with application support and production incident management processes
- Basic understanding of system integrations and application architecture
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, support-oriented environment
- Flexibility to work varying shifts, weekends, and participate in on-call support
- Candidates must be authorized to work in the United States without current or future visa sponsorship and willing to relocate to the listed location
Nice To Haves
- Experience with Microsoft SQL Server
- Exposure to cloud-based databases such as AWS RDS or Azure SQL Database
- Familiarity with ticketing tools such as ServiceNow.
- Knowledge of ITIL processes and change management practices
- Basic scripting experience (PowerShell, Bash, or Python)
- Experience supporting enterprise applications in a live production environment
Responsibilities
- Provide Level 1 support for database and application-related incidents in production environments
- Monitor system alerts, dashboards, and ticket queues to proactively identify and respond to issues
- Perform initial incident triage, troubleshooting, and resolution, escalate complex issues to appropriate teams
- Ensure adherence to SLAs and maintain accurate documentation within ticketing systems
- Participate in shift rotations, weekend coverage, and on-call support as required
- Assist with database installation, configuration, upgrades, patching, and environment setup
- Perform routine database maintenance including backups, restores, health checks, and performance monitoring
- Support database performance tuning and optimization efforts
- Assist in maintaining high availability and disaster recovery processes
- Provide functional and technical support for enterprise applications
- Investigate application issues related to performance, configuration, integration, and user access
- Support application deployments, environment refreshes, release validations, and post-deployment activities
- Conduct log analysis and basic debugging to determine root cause of issues
- Manage user access, roles, and permissions in accordance with security policies
- Support compliance, audit activities, and vulnerability remediation efforts
- Collaborate with development, infrastructure, and network teams to improve system reliability
- Contribute to root cause analysis discussions and recommend preventive improvements
- Maintain comprehensive documentation of system configurations, support procedures, and knowledge base articles
- Generate and analyze performance reports to proactively identify trends and risks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
