Associate Director

Associa•Las Vegas, NV

About The Position

A Community Manager III (Associate Director) provides overall supervision of assigned community associations. The role interacts with homeowners, vendors, board and committee members, and staff at the Associa Client Shared Service Center and branch office. The position oversees association operations and administration in accordance with management agreements and association policies and procedures, and performs or supervises administrative and management duties requested by the board. The position is expected to be hands-on and flexible in performing, assisting with, or supervising tasks requested by the client or Associa, as well as other duties as assigned.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and community association manager roles and how they relate to homeowner requests.
Proficient knowledge of business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.
Associate degree required.
0–3 years of community association experience.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Supervise the operation and administration of assigned associations in accordance with management agreements and association policies and procedures.
Act as, or oversee, the primary liaison with association boards of directors and homeowners as needed.
Perform or direct administrative and management duties requested by the board and consistent with the management agreement.
Ensure effective development and use of community management tools, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budgets.
Review monthly financial reports and ensure management summaries are submitted to association boards.
Provide or oversee recommendations to boards and committees regarding major capital expenditures needed to maintain community appearance and operations.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend board meetings as specified in management agreements and attend community events as needed.
Prepare board packages within established time frames.
Ensure boards are informed of legal actions involving their associations.
Maintain unit and contract files relating to association operations.
Assist boards and architectural review boards with architectural review processes and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation, as contracted.
Oversee Associa staff as provided for in contracts.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Oversee the accounts payable process in accordance with Associa home office processes and procedures.
Perform, assist with, or supervise other necessary tasks requested by the client or Associa, and complete other duties as assigned.