Associate Director

Associa•Las Vegas, NV

About The Position

A Community Manager III (Associate Director) provides overall supervision of assigned community associations. The role interacts with internal and external customers, including homeowners, vendors, board and committee members, and staff at Associa’s Client Shared Service Center and branch office. The individual is expected to take a hands-on, flexible approach to performing, assisting with, and supervising tasks requested by clients or Associa.

Requirements

Associate degree required.
Zero to three years of community association experience.
Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and community association manager roles and how they interface with homeowner requests.
Proficient knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional phone, interpersonal, written, and verbal communication skills.
Professional customer-service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise the operation and administration of assigned associations in accordance with management agreements and association policies and procedures.
Act as, or oversee, the primary liaison with association boards of directors and homeowners.
Perform or direct administrative and management duties requested by the board and specified in the management agreement.
Ensure effective development and use of Associa community management tools, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budgets.
Review monthly financial reports and ensure management summaries are submitted to association boards.
Provide or oversee recommendations to boards and committees regarding major capital expenditures needed to maintain community appearance and operations.
Monitor corporate and client delinquency rates and collection processes for the account portfolio.
Attend board meetings as required by the management agreement and community events as needed.
Prepare board packages within established time frames.
Ensure boards are aware of legal actions involving their associations.
Maintain unit and contract files relating to association operations.
Assist boards and architectural review boards with architectural review processes and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for by contract.
Coordinate or oversee inspections of building facilities and common areas, and arrange appropriate follow-up actions.
Oversee the accounts payable process in accordance with Associa home-office processes and procedures.
Perform other duties as assigned.