Associate Director

ROCKY MOUNTAIN HUMAN SERVICES•Denver, CO

1d•$84,225 - $109,000•Onsite

About The Position

The START Program Associate Director leads day-to-day operations of START, a 24/7 crisis intervention and prevention program for people with intellectual and developmental disabilities (IDD) and mental health needs. The role oversees outreach, referrals, intake, placement, service delivery, documentation, billing functions, data integrity, and team performance. The Associate Director provides leadership and clinical guidance, supports staff in following best practices, promotes satisfaction with services, builds collaborative relationships, and develops departmental processes and systems. The position contributes to RMHS management and strategic initiatives, and develops and monitors utilization, quality, and financial objectives aligned with organizational priorities. It works with the Director of Denver Programs and Finance team on budgets, develops policies and procedures, builds community linkages, and serves as a liaison and representative of START with community partners and agencies. The Associate Director uses data to inform program decisions, monitors service quality and fidelity to the START model, coordinates training, and prepares required reports. The role directly supervises up to seven professional positions and provides coaching, performance direction, and clinical guidance. It requires regular local travel throughout the RMHS service area and serving as Administrator-On-Call for seven consecutive days approximately once a month. The employee must complete START Coordinator Certification training within 12 months of hire and obtain Certified START Coordinator status within 12 months of the start date.

Requirements

Master’s degree in social work, psychology, counseling, or another human service field.
At least two years of experience working with people with IDD and behavioral health needs.
At least two years of supervisory experience.
Knowledge and experience in clinical care coordination in the I/DD and mental health systems.
Experience leading multidisciplinary teams and building a positive culture.
Experience maintaining strategic working relationships with internal and community partners.
Knowledge of customer service practices and bio/psycho/social approaches.
Ability to prioritize and communicate key objectives and tactics to staff.
Experience using data and technology to support service delivery.
Knowledge of behavioral health, intellectual, physical, and developmental disabilities, family dynamics, and community resources.
Cultural humility and responsiveness.
Experience in fiscal management and monitoring compliance with contractual and regulatory requirements.
Strong written and verbal communication skills and knowledge of privacy and confidentiality rules and regulations.
Ability to interpret and apply complex regulations, policies, and procedures; prepare and present fact-based information in administrative hearings; manage multiple appeals and competing deadlines; exercise independent judgment; build partnerships; analyze data and trends; foster accountability and continuous improvement; and produce timely, accurate reports and documentation.
Demonstrate integrity, accountability, respect, inclusion, collaboration, person-centered commitment, sound judgment, adaptability, initiative, clear communication, confidentiality, and professional boundaries.
Certified START Coordinator required within 12 months of start date.
Licensure or certification as an LCSW, LPC, or other mental health licensure in Colorado.
Valid driver's license and proof of motor vehicle insurance.
Ability to undertake regular local travel throughout the RMHS service area.

Nice To Haves

Experience collaborating with community service systems.

Responsibilities

Provide leadership and clinical guidance to the START team.
Participate in RMHS expanded management and strategic initiatives to improve program services and supports.
Develop, implement, and monitor utilization, quality, and financial objectives aligned with organizational priorities.
Work with the Director of Denver Programs and Finance team to prepare and monitor budgets.
Develop and implement policies and procedures aligned with the organization's mission and objectives.
Establish community linkages within the IDD and mental health community and serve as a liaison to community network partners.
Serve as Administrator-On-Call 24 hours a day for seven consecutive days approximately once a month.
Represent the START team in the community.
Coordinate necessary training with psychologists, psychiatrists, team leaders, specialists, and community members.
Collaborate with START leadership to monitor service quality and ensure fidelity to the START model.
Enter, monitor, and ensure team data entry in the START Information Reporting System and other required databases.
Use data to inform programmatic decision-making.
Attend monthly meetings with national START directors and collaborate as needed.
Respond to requests from local and state agencies for data and program information.
Prepare reports for DHS contract requirements in collaboration with functional teams.
Chair, plan, and facilitate quarterly START Advisory Council meetings.
Complete START Coordinator Certification training within 12 months of hire.
Directly supervise up to seven professional positions and provide coaching and performance direction.
Perform other assigned duties and responsibilities.