Associate Director

State of Illinois•Springfield, MO

9d•Hybrid

About The Position

The Associate Director for the Office of Benefit Management plans, coordinates, directs, and develops program policy, operations, and benefits for the Statewide Program Initiative and the Bureau of Local Office Transaction and Support Services within the Division of Family and Community Services. The role establishes measurable programmatic goals and objectives and evaluates and monitors outcomes. It serves as a full-line supervisor and develops and implements policies, procedures, and strategic initiatives to enhance program effectiveness and service delivery. The Associate Director directs budget preparation, staff development, staffing plans, and expenditure justifications; coordinates with federal and state agencies, contractors, community organizations, and other stakeholders to support consistent program operations and regulatory compliance; and oversees data collection, research, and analysis of program operations. Other duties may be assigned if reasonably within the scope of the role. The position is based at the Department of Human Services headquarters in Springfield, Illinois. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Reporting to headquarters is required as needed, according to operational needs. The appointment is for a four-year term, may be renewed for successive four-year terms at the Director’s discretion, and is subject to a probationary period. Minimum qualifications include knowledge, skill, and mental development equivalent to completion of four years of college, preferably with coursework in business or public administration, and four years of progressively responsible administrative program experience in a public or business organization. The agency describes its mission as responding to the needs of people in Illinois so they can lead healthy, safe, and enriched lives, guided by compassion, accessibility, responsibility, and equity.

Requirements

Education and experience equivalent to completion of four years of college; business or public administration coursework is preferred.
Four years of progressively responsible administrative program experience in a public or business organization.
Three years of professional experience working with external stakeholders to ensure consistent program operations and compliance with USDA or other federal partner regulations for programs such as SNAP, SNAP EBT, and Summer EBT.
Three years of professional experience developing and implementing policies, procedures, and strategic initiatives to enhance program effectiveness and service delivery for a public or private organization.
Three years of professional experience directing budget preparation, staff development, staffing plans, and expenditure justifications for a public or private organization.
Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline under collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
Three years of professional experience directing program policy, operations, and benefits for a public or private organization.
Three years of professional experience establishing program goals and objectives for a public or private organization.

Nice To Haves

College coursework in business or public administration.
Experience with USDA or other federal partner regulations for SNAP, SNAP EBT, or Summer EBT.

Responsibilities

Plan, coordinate, direct, and develop program policy, operations, and benefits for the Statewide Program Initiative and the Bureau of Local Office Transaction and Support Services.
Establish measurable programmatic goals and objectives and evaluate and monitor outcomes.
Serve as a full-line supervisor.
Develop and implement policies, procedures, and strategic initiatives that enhance program effectiveness and service delivery.
Direct budget preparation, staff development, staffing plans, and expenditure justifications.
Coordinate with federal and state agencies, contractors, community organizations, and other stakeholders to support consistent program operations and compliance with regulations.
Oversee data collection, research, and analysis of program operations.
Perform other duties as required or assigned that are reasonably within the scope of the position.

Benefits

Pension program
Group health insurance
Life insurance
Dental insurance
Vision insurance
3 paid personal business days annually
12 paid sick days annually, with carryover
10–25 days of paid vacation annually, with 10 days in the first year
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on the position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program for Chicago employees