Associate Director

State of Illinois•Springfield, IL

13d•$144,000 - $161,400•Hybrid

About The Position

The Associate Director for the Office of Benefit Management plans, coordinates, directs, and develops program policy, operations, and benefits for the Statewide Program Initiative and the Bureau of Local Office Transaction and Support Services within the Division of Family and Community Services. The role establishes measurable program goals and objectives, evaluates and monitors outcomes, and serves as a full-line supervisor. It develops and implements policies, procedures, and strategic initiatives to improve program effectiveness and service delivery; directs budget preparation, staff development, staffing plans, and expenditure justifications; coordinates with federal and state agencies, contractors, community organizations, and other stakeholders to support consistent operations and regulatory compliance; and oversees data collection, research, and analysis of program operations. The position is a four-year term appointment, which may be renewed for successive four-year terms at the Director of the Department of Human Services’s discretion. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Reporting to headquarters in Springfield is required as operational needs dictate; the schedule may be weekly, monthly, or otherwise. A detailed resume/CV is highly encouraged. The role also carries applicable revolving-door restrictions and annual Statement of Economic Interest filing requirements.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college; business or public administration coursework is preferred.
Four years of progressively responsible administrative program experience in a public or business organization.

Nice To Haves

Three years of professional experience working with external stakeholders to ensure consistent program operations and compliance with USDA or other federal partner regulations for programs such as SNAP, SNAP EBT, and Summer EBT.
Three years of professional experience developing and implementing policies, procedures, and strategic initiatives to enhance program effectiveness and service delivery for a public or private organization.
Three years of professional experience directing budget preparation, staff development, staffing plans, and expenditure justifications for a public or private organization.
Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline in accordance with collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
Three years of professional experience directing program policy, operations, and benefits for a public or private organization.
Three years of professional experience establishing program goals and objectives for a public or private organization.

Responsibilities

Plan, coordinate, direct, and develop program policy, operations, and benefits for the Statewide Program Initiative and the Bureau of Local Office Transaction and Support Services.
Establish measurable programmatic goals and objectives, and evaluate and monitor outcomes.
Serve as a full-line supervisor.
Develop and implement policies, procedures, and strategic initiatives to enhance program effectiveness and service delivery.
Direct budget preparation, staff development, staffing plans, and expenditure justifications.
Coordinate with federal and state agencies, contractors, community organizations, and other stakeholders to ensure consistent program operations and regulatory compliance.
Oversee data collection, research, and analysis of program operations.
Perform other duties as required or assigned within the scope of the position.

Benefits

Pension program
Group health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with unused sick days carrying over
10–25 paid vacation days annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training/apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter Savings Program for Chicago employees