Associate Director

University of New Mexico•Albuquerque, NM

5d•$102,024 - $146,014•Hybrid

About The Position

The University of New Mexico Health and Health Sciences Information Technology department provides IT support to the Health and Health Sciences enterprise. The Associate Director is a member of the HSIT executive leadership team and provides strategic direction and operational oversight for core IT services, enterprise services, computing and support standards, IT service management, and classroom technology services. The role ensures the delivery of secure, reliable, and effective technology services and establishes standards for computing environments, support practices, and operational processes. The Associate Director oversees software licensing, compliance, vendor relationships, contract renewals, and a portfolio of technology projects and initiatives. The role serves as a liaison with Health Sciences Center department leadership, faculty, staff, and external partners, and supports enterprise technologies shared between the Health System and Health Sciences Center. The Associate Director monitors performance indicators, evaluates service performance, drives operational improvements through data-informed decisions, and participates in institutional governance and change management, including Change Advisory Boards for the Health Sciences Center, Health System, and Main Campus. The position provides leadership for personnel management, engagement, mentoring, and professional development. It also oversees departmental web and SharePoint content and maintenance to support accuracy, accessibility, and effective communication, and contributes to strategic planning, organizational problem resolution, and evaluation of departmental performance. This is a hybrid position, working both in the office and from home, and is eligible for a remote work agreement that may include hybrid work.

Requirements

Bachelor's degree.
At least 7 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution above the minimum education requirement may be substituted for experience on a year-for-year basis.

Nice To Haves

Progressive leadership experience in Information Technology, including management responsibility for enterprise technology operations, service delivery, and personnel.
Strong organizational, analytical, and project management skills, including the ability to prioritize competing demands, manage resources effectively, and achieve strategic objectives.
Experience supporting and administering core enterprise technologies, including Identity and Access Management (IAM), IT Service Management (ITSM) platforms, Microsoft Entra ID, Microsoft Intune, and related cloud-based services.
Knowledge of IT service management principles and best practices.
Demonstrated ability to provide strategic and operational guidance in evaluating, planning, implementing, and continuously improving enterprise technology systems and services.
Experience managing software licensing, vendor relationships, compliance requirements, and technology budgets within a large or complex organization.
Experience establishing, measuring, and reporting operational performance metrics and driving service improvements through data-informed decision-making.
Strong interpersonal and communication skills and ability to work with a wide range of constituents in a diverse community.

Responsibilities

Provide strategic direction and operational oversight for core IT and enterprise services.
Ensure the delivery of secure, reliable, and effective technology services.
Establish and enforce standards for computing environments, support practices, and operational processes.
Oversee software licensing, compliance, vendor relationships, and contract renewals.
Serve as a liaison with Health Sciences Center department leadership, faculty, staff, and external partners.
Oversee a portfolio of technology projects and initiatives.
Monitor key performance indicators, evaluate service performance, and drive data-informed operational improvements.
Participate in institutional governance and change management, including Health Sciences Center, Health System, and Main Campus Change Advisory Boards.
Lead personnel management, engagement, mentoring, and professional development initiatives.
Oversee departmental web and SharePoint content and maintenance.
Contribute to strategic planning, organizational problem resolution, and evaluation of departmental performance.