Associate Director

Hawaiian Bros Island Grill•Kansas City, MO

13d•Remote

About The Position

The Associate Director of Third-Party Delivery owns the day-to-day performance and profitability of Uber Eats, DoorDash, and Grubhub across company and franchise restaurants. The role leads daily partner engagement and provides analysis, recommendations, and negotiation support, while senior partner relationships and major negotiations remain with the Chief Marketing Officer and executive leadership. The Associate Director sets priorities and drives execution within approved strategy, budgets, and authority, with strategic guidance rather than daily supervision. This role defines the business’s data needs, obtains and connects platform, POS, integration, and settlement data, improves approved AI-assisted analysis and reporting, and translates financial insight into decisions. It is accountable for restaurant-level delivery profit, platform accountability, marketplace marketing and menu strategy, franchisee and operator partnership, restaurant execution, and onboarding. Success is measured by comparable restaurant profit growth, completed and scaled actions, verified partner commitments, incremental profit from marketing, reliable reporting, and clean restaurant execution.

Requirements

Bachelor's degree or equivalent record.
At least 3 years managing restaurant third-party delivery channels or partnerships for a restaurant company, platform, or agency.
Hands-on delivery platform operations and marketing experience.
Strong financial modeling and spreadsheet skills.
Proven restaurant profit results across multiple locations.
Demonstrated improvement to analytical or reporting work using AI, with validated outputs.
Ability to lead execution independently, explain financial trade-offs, adapt to operator priorities, and influence action without authority.

Nice To Haves

Degree in business, marketing, finance, or analytics.
At least 5 years in restaurant delivery, digital commerce, or partnerships.
Prior employment with a delivery service platform.
Franchise, multi-platform, POS/integration, SQL, or business intelligence experience.
Experience with experimentation and settlement audits.
Experience building a delivery scorecard from scratch and using it to secure a fee, placement, or promotional concession from a platform.

Responsibilities

Own delivery profit dollars by restaurant and platform using Finance-approved definitions, and distinguish comparable improvement from new-unit growth and promotional lift.
Identify and rank profit, cost, and ease-of-execution opportunities using comparable-restaurant, market, and platform trends; secure operator approvals and resources, track actions, and remove or escalate barriers.
Lead daily discussions with delivery partners, challenge recommendations with evidence, advocate for restaurant economics, and pursue better support, funding, placement, and execution.
Audit agreements for fees, promotional support, placement guarantees, and service levels against actual delivery; build negotiation evidence and escalate commercial or relationship issues to the CMO with recommendations.
Define data needs; secure and connect platform, POS, integration, and settlement data; identify gaps and develop analytical approaches.
Improve approved AI-assisted analysis, reporting, and issue-detection workflows; validate findings and demonstrate improvements in speed, accuracy, or decision quality.
Investigate partner charges and pursue recoveries, with Finance validating accounting treatment and reconciliations.
Deliver weekly restaurant scorecards and monthly leadership reviews covering profit, sales, orders, marketing, and operations, including causes, actions, owners, and dates.
Own the approved promotional calendar by restaurant, market, and daypart, coordinating creative, capacity, and partner funding.
Manage marketing targeting, bids, placement, and spend; define tests, budgets, success measures, and stop-or-scale decisions; measure incremental profit.
Maintain accurate menus and availability; model pricing, offers, and advertising scenarios, distinguishing incremental transactions from shifted demand.
Own platform pricing and bundle strategy by platform, restaurant, and market, accounting for competitive pricing, price sensitivity, and contribution margin.
Develop programs to drive trial and repeat orders, turn proven results into repeatable playbooks, and recommend tests or adoption of new platform tools and merchandising options.
Build trust with franchisees, Territory Directors, and GMs; explain financial trade-offs, address objections, secure commitment and participation, and respect operator approval authority.
Monitor restaurant availability, order accuracy, cancellations, refunds, prep delays, and recurring guest concerns; address root causes with Operations, Ops Services, and Technology.
Onboard every new restaurant to all platforms, verifying menus, pricing, hours, integrations, and ordering before opening day; maintain clear issue ownership and escalation paths.