Associate Director, Venue and Events

UNC-Chapel Hill•Chapel Hill, NC

4d•Hybrid

About The Position

The Associate Director, Venues and Events provides leadership for facility management, venue sales and rental administration, event operations, Front of House (including the Box Office), and related functions across venues and facilities utilized by Carolina Performing Arts (CPA). Reporting to the Director of Operations and Strategy, the role oversees staff, operations, and resources supporting CPA performances, rental events, and other programs, while developing strategies to improve operational effectiveness and generate revenue. The position researches and analyzes short- and long-term operational objectives, including festival operations, rentals, and concessions. It oversees facilities management and initiatives to improve operations, including seasonal workforce planning for the annual festival. It leads venue sales and rental administration, cultivates clients, manages rental relationships and agreements, and coordinates with CPA departments to plan and execute rental events. The role supports the development and execution of event management and operations, and leads staff responsible for CPA and rental event delivery. It forecasts, schedules, and manages maintenance, repairs, and modifications for CPA administrative offices and operated venues in collaboration with facility partners. It develops and manages an annual facilities budget, reports on that budget, monitors facility-management practices and trends, and contributes to case statements supporting investment in CPA facility operations. The position supervises the Front of House Manager, Operations Coordinator, Box Office staff, and an usher corps of more than 40 employees. It oversees staffing, recruitment, training, performance standards, and day-to-day supervision across Event Operations, Front of House, and Box Office functions. It also leads annual safety and security training, manages emergency planning, and ensures compliance with University and safety standards. The position may be eligible for a hybrid work arrangement under System Office policy; employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

Requirements

Sustained multi-facility event management experience.
Significant facility maintenance planning and execution experience.
Proficiency in ArtsVision or similar venue scheduling software.
Experience supervising full-time employees.
Familiarity engaging local government or similar entities in planning event execution.
Exceptional organizational and time management skills.
Large-scale, multi-location event operations planning and execution experience.

Nice To Haves

Experience managing venue operations in higher education or another non-profit environment.
Experience engaging UNC Facilities Services, Facilities Planning, Transportation and Parking, and UNC Police.
Experience working in UNC’s Campus Maintenance Request Portal, SPOTS, SPMSS, or CSGold.
Experience working in a university environment and basic knowledge of live event production elements.

Responsibilities

Research and analyze short- and long-term operational objectives, including festival operations and revenue opportunities through rentals and concessions.
Oversee facilities management and lead operational-effectiveness initiatives, including seasonal workforce planning for the annual festival.
Lead venue sales and rental administration by identifying and cultivating clients through networking, industry events, and other sales initiatives.
Manage client relationships and rental agreements, including contract negotiation and administration.
Coordinate with CPA departments, including Technical and Production, to plan and execute rental events, maximize venue utilization, and generate revenue.
Create rental estimates and assess timeline and workflow feasibility.
Support the development, implementation, and execution of event management and operations.
Lead staff responsible for delivery of CPA and rental events.
Forecast, schedule, and manage maintenance, repairs, and modifications for CPA administrative offices and operated venues in collaboration with facility partners.
Develop, manage, and report on an annual budget for facility maintenance, repairs, and upgrades.
Monitor facility and venue management practices and trends, and contribute to case statements supporting increased investment in CPA facility operations.
Supervise the Front of House Manager, Operations Coordinator, Box Office staff, and usher corps of 40+ employees.
Oversee staffing, recruitment, training, performance standards, and day-to-day supervision across Event Operations, Front of House, and Box Office functions.
Lead annual safety and security training, manage emergency planning, and ensure compliance with University and safety standards.