Associate Director, Vendor Management - Optum Financial - Remote
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director of Optum Financial Global Contact Center Performance will be leading Optum Financial call operations across multiple Global sites with up to 6,500 FTEs. This position will represent OFS Operations in key projects and initiatives and with strategic client initiatives. This position will lead and have responsibility for Global Vendor Management, with sites for Optum Financial Contact Centers that support call, email and chat capabilities, policy and procedures, key performance indicators, quality, P&L management, and peak season readiness. This leader will play a key role in implementing strategies to award call volume to the highest performing sites, improving customer experience and reducing the cost to service our customers. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- 3+ years of people leadership experience
- 1+ years of experience working with Global Contact Center Business Process Outsourcing contracts and performance in a leadership role (Director, Associate Director level) in a Healthcare and/or Financial Services
- 2+ years of experience managing performance and delivery of medium-large sized operations teams
- Willing or ability to travel between sites up to 50%25
Nice To Haves
- Experience in executing Global business transformation projects involving people, processes, and technology
- Experience leading Global teams
- Health Benefit Account subject matter expertise
- FinTech subject matter expertise
Responsibilities
- Develops and executes Global strategies or functional/operational objectives
- Global performance across multiple platforms in a matrixed organization
- Global oversight of staffing
- Directs Global to resolve or drives resolution of highly complex or unusual business problems that impact major functions or processes
- Deliver operational excellence, achieving customer satisfaction and quality results and expense management
- Identify process improvements and lead the execution of initiatives in an effective, efficient, compliant, and consistent manner
- Negotiating agreements and changes to meet the needs of the business
- Collaborate and build relationships
- Lead Global change management efforts
- Onsite Global site audits to monitor performance and compliance
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
