Director Vendor Management

Newrez•Coppell, TX

2d•Onsite

About The Position

The Director Vendor Management will report directly to Vice President of VMO and will be responsible for managing reviews of company’s high risk and critical vendors. Oversee the monitoring of vendors and partnering with the Line of Business (LOBs) to minimize the inherent risk of outsourcing services to third parties. Ensure scorecards are structured to allow proper oversight and monitoring of the third party that commensurate with the level of risk and complexity of the relationship. This position will work with LOB leaders across Loss Mitigation, Claims, Foreclosure, Escrow, Cashiering, Document Management, Customer Relations, Investor Servicing, Investor Relations, Post Closing, and other Servicing units as identified, to ensure vendor performance and compliance of key performance and risk indicators. This individual will also be the liaison between VMO and functional leaders, including Compliance, Risk, Legal, IT, IT Risks and Controls, HR, Marketing, Finance, Originations, Servicing and Transformation to foster cooperative working relationships and to assist these leaders in meeting their goals.

Requirements

Bachelor’s degree in economics or finance highly preferred.
8+ years’ experience in vendor auditing experience, preferably in the mortgage industry.
5+ years of experience in one or more of the following: Audit, Information Security, Business Continuity/Disaster Recovery, Mortgage Banking, Operational or Vendor Risk with an understanding of Vendor Risk Management.
MBA and Certified Auditor designation is highly preferred.
Strong background in managing teams and measuring work production.
Knowledge of risk management frameworks and regulatory requirements
Thorough understanding of the mortgage or financial industry's regulatory requirements for managing third party vendors (CFPB, FNMA, HUD, OCC, etc.).
Advanced proficiency in general computer use (MS Word, Excel, Visio and Outlook) and with enterprise contract management and/or administrative systems
Strong project management skills with experience leading initiatives across a distributed organization structure.
Advanced working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, DocuSign, Visio, Adobe PRO and contract management applications
General understanding of systems and their application to advance the efficiency of operation.
Strong verbal communication skills; strong writing and composition abilities.
Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
Strong influencing and negotiation skills; consultative and collaborative work style.
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
Self-directed and comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, ability to maintain confidential data and information.
High degree of business acumen; strong technical aptitude.
Must have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

MBA and Certified Auditor designation is highly preferred.

Responsibilities

Prepares, analyzes, and negotiates, under supervision, with suppliers for efficient delivery of products and services.
Analysis, identification, and communication of information regarding vendor orders; identifies, researches, and resolves problems relating to vendor issues.
Verification of vendor data, development of reports to track vendors.
Tracking, management and maintenance of vendor issues.
Ensure strong oversight of vendor risks and provide insight on existing and potential risks.
Partners with Business Units and Vendor partners on corrective action or remediation efforts including Performance Improvement Plans
Ensure performance measures do not incentivize undesirable performance, such as encouraging processing volume or speed without regard for accuracy, compliance requirements, or adverse effects on customers.
Research industry standards for service-level agreements to ensure vendors are operating withing acceptable parameters for standardized services, e.g., such as payroll processing.
Draft, maintain and administer Vendor Management policies and procedures, training materials, job aids and other tools as it relates to vendor scorecards.
Perform ongoing LOB training and support.
Develop domain knowledge of company business to gain an understanding of short-term goals and long-term strategies for the organization.
Collaborate with LOB managers and prospective vendors to fully understand products and/or services being provided; offer recommendations to the LOB for improved performance tracking of vendors.
Maintain broad influence through ongoing development of relationships across the organization; manage business relationships and cultivate a collaborative environment.
Timely identify critical issues and work to resolution.
Key stake holder in the oversight of Visuant, the vendor scorecard system.
Assist the VP of VMO with special projects as required.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.