Associate Director Utilities Business and Operations

Guidehouse•Melville, NY

22h•Hybrid

About The Position

The Guidehouse Communities, Energy and Infrastructure segment is a go-to partner for leaders creating sustainable, resilient communities and infrastructure, serving as trusted advisors to utilities and energy companies, large corporations, investors, NGOs, and the public sector. The North Market Team within the Commercial Energy practice works with utility clients across the energy value chain to guide them through the energy transition. We assist our clients to: support the strategy, design, and evaluation of business operations and customer-focused programs – meter to cash, energy efficiency, heat electrification, demand response, energy storage, electric transportation, distributed solar, among others. support the development and implementation of business transformation initiatives modernize operations across their business, energy networks and distribution and transmission investments. provide governance, reporting, monitoring and transparency through establishing project management, data analysis and visualization practices develop and implement their decarbonization and resiliency plans.

Requirements

Due to nature of client engagements, US Citizenship restrictions may apply.
Bachelor’s degree in an engineering, design, business, economics, environmental, science and/or related discipline.
7-10 years of relevant industry or consulting experience excluding internships, co-ops, fellowships and academic research.
Demonstrated experience leading teams.
Outstanding analytical and problem-solving skills.
Proficiency with data analytics.
Ability to assume ownership of significant portions of tasks while collaborating with a close-knit team.
Strong interest in customer experience, business process design, and data visualization.
An inquisitive nature and desire for continuous improvement.
Superior interpersonal skills.
Ability to collaborate as a part of team, as well as to work independently.
Ability to manage several tasks simultaneously, prioritize and plan work activities while meeting respective deadlines.
Strong organizational and management skills.
Excellent verbal and written communication skills particularly in communicating across business and technical teams.
Ability to travel as needed.
Must currently reside in the USA.

Nice To Haves

Master’s degree in an engineering, design, data, graphics, business, economics, environmental, science and/or related discipline.
Advanced level proficiency experience with Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
Experience with agile scrum and associated tools (Jira).
Experience with customer personas and journey mapping.
Knowledge and experience in industry topics such as: energy efficiency, electric transportation, renewable energy, electric transmission and distribution infrastructure, natural gas systems, wholesale markets, meter to cash, customer billing, marketing and communications, customer research.
Understanding of business, project, and program management fundamentals.
Attention to detail in all prior experience (academic and professional).
Experience developing and delivering presentations to executive audiences.
Excellent at visualizing data, synthesizing insights, and storytelling with data.
A history of successful, creative problem-solving.
Excitement to explore the underlying cause of the observation/result.

Responsibilities

Development of project results and client management on large engagements.
Own the delivery of projects and significant project workstreams and interact regularly with the clients to ensure engagement success.
Supporting/leading day-to-day internal team meetings and coordinating/facilitating meetings with clients and their stakeholders.
Prepare and communicate well-organized, effective reports and presentations to clients.
Lead proposal efforts for clients and contribute to the growth of our existing portfolio.
Lead, coach, and mentor others on the team to ensure quality analysis and deliverables.
Managing teams responsible to provide detailed, research, and analysis on energy-related activities and business operations (particularly energy efficiency, grid modernization, renewable energy, customer programs, new business models, marketing and communications, customer research, reliability/resiliency).
Maintaining, and strengthening existing client relationships and workstreams.
Developing and presenting findings and recommended plans of action directly to clients.
Performing, advising, and reviewing technical and business design, testing, analyses and other work products of the project team.
Assessing emerging industry trends, managing building business process designs and data mapping, managing data collection activities, or developing and assessing strategies for utility programs aimed at increasing customer engagement, improving business operations, or enhancing customer experience.
Leading the facilitation of workshops and working sessions between client departments and third-party organizations; review and approve meeting content, drive discussion towards consensus.
Providing detailed fact finding, research, and analysis on energy-related activities.
Communicating solutions and new strategies to clients through reports and presentations.
Contributing to sales of new work.
Developing and managing a portfolio of project budgets and resource plans.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend