Associate Director - US IT Operating Model

Royal Bank of Canada • Toronto, ON

30d

About The Position

This opportunity is for a talented, creative, and results-driven professional interested in delivering complex business and technical projects across multiple lines of business within a new organization at RBC US. The US IT Operating Model Associate Director is accountable to the Head of US Technology Governance & BAU Operations. This role is responsible for the assessment, oversight, and governance of IT Processes within CUSO’s IT operations. The Associate Director and their team will build relationships with IT process owners to review how processes are defined and executed across the CUSO, ensuring they have appropriate Risk Statements, Control Objectives, Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) to meet RBC IT Policies & Standards and US regulatory expectations. The role also supports the US CIO’s mission to drive consistency in execution assurance across technology programs for the CUSO, focusing on governance, risk management, and value realization.

Requirements

• 7+ years’ experience in financial services industry in IT Governance, Risk Management, or IT Operations Management with demonstrated understanding of IT systems and operational processes utilizing industry leading practices and ensuring compliance with regulatory expectations
• Proven expertise working across IT process domains with the ability to connect governance, resilience, service management, performance and operational effectiveness into a unified framework
• Solid verbal and written communication skills and an ability to distill complex issues into clear, compelling narratives for senior management
• Experience with process modeling or documentation using tools such as Visio or similar platforms.
• Familiarity of supervisory expectations expressed by US Regulators in the Federal Financial Institutions Examination Council (FFIEC) IT Examination Handbooks, Federal Reserve Supervisor Letters, Office of the Comptroller of the Currency Bulletin and communications.
• Strong understanding of cybersecurity, IT risk management, IT resiliency, IT infrastructure, IT operations, IT service delivery, and IT change management processes.
• Experience in coordination of transformational efforts, in a large, complex ecosystem across disparate stakeholders.

Nice To Haves

• Certification by a recognized industry body in relevant IT Governance, Risk Management, IT Operations, IT Resiliency or IT Service Delivery topics

Responsibilities

• Continuously improve the US IT Target Operating Model that will drive accountability, integrated oversight, and consistent execution of IT Processes that support US business entities
• Execute US CIO BAU Operating Model capabilities working closely with Line of Business and Functions IT teams
• Enable effective process execution through structured process reviews and documentation efforts across IT domains, identifying opportunities for improvement and standardization
• Work closely with US IT stakeholders fostering a collaborative environment to ensure seamless development of key metrics and successful outcomes for good governance and oversight
• Establish relationships with Second Line of Defense Cyber & IT Risk function and RBC US Internal Audit function to collaborate on transparent governance over CUSO IT Operations
• Define, monitor, and analyze US IT processes and metrics to track and make data-driven informed recommendations to enhance outcomes
• Focus on ensuring appropriate metrics are consistently used to provide effective early warning of risks to performance objectives and provide appropriate responses
• Participate in relevant RBC US first and second line governance forums to represent US CIO office

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees