Associate Director, Training & Resource Development - Patient Solutions

United Therapeutics Corporation • Morrisville, NC

3d • Hybrid

About The Position

The Associate Director, Training & Resource Development leads the development and classroom and virtual delivery of training curricula for the Patient Solutions team, including new-hire onboarding and role-specific supplemental training. The role ensures teams receive the knowledge and education needed to execute programs and engagements successfully and compliantly.

This leader manages training processes and vendors, oversees training curricula and resource needs across Patient Solutions teams, and develops learning assessments and training records systems. The role leads resource and learning professionals supporting field reimbursement, navigation, access and affordability, patient and clinical education, and pharmacy operations. It also contributes to departmental strategy and manages the function’s planning, budget, and expenses.

The position is based in United Therapeutics Cares’ Morrisville, North Carolina office and is currently hybrid, requiring at least three days per week in the office. In-office requirements may increase based on business needs. Travel of up to 20% is required.

Requirements

• 12 or more years of relevant experience with a bachelor’s degree, or 10 or more years of relevant experience with a master’s degree.
• At least 5 years of experience leading internal or external teams or vendors.
• At least 5 years of people management experience.
• Knowledge of and direct experience with patient support programs.
• Excellent communication, collaboration, and presentation skills.
• Demonstrated ability to create learning curricula and plans.
• Demonstrated ability to lead and develop a team while delivering against goals, objectives, and timelines.
• Strong project management skills and a proven record of execution and results.
• Ability to motivate teams, foster collaboration, and negotiate and influence in a matrixed environment.
• Ability to identify and adapt to individual learning styles.
• Experience with adult learning concepts, training techniques, and management principles.
• Strong interpersonal skills and ability to quickly develop working relationships and credibility with key stakeholders.
• Experience using a CRM platform to engage with patients or healthcare professionals.
• Empathy, compassion, and a patient-centric mindset.
• Strong proficiency with Microsoft Office.
• Ability to travel up to 20%.

Nice To Haves

• Master’s degree in life sciences, business, education, or a related field.
• Experience with Salesforce or Healthcloud CRM platforms.
• Rare disease and/or complex therapy administration experience.

Responsibilities

• Collaborate with department leadership and cross-functional stakeholders to plan, develop, and execute training plans for program implementation, execution, and continuous improvement.
• Manage training processes and vendors to deliver departmental curricula.
• Partner with corporate learning and development to ensure field sales professionals receive timely and accurate education on Patient Solutions programs and channel operations.
• Develop and execute United Therapeutics Cares messaging and educational initiatives for internal employees.
• Lead resource and learning professionals supporting field reimbursement, navigation, access and affordability, patient and clinical education, and pharmacy operations.
• Oversee development of training curricula and resource needs for all Patient Solutions teams.
• Direct and manage third-party vendors providing educational materials, e-modules, or training to Patient Solutions teams.
• Partner with the broader United Therapeutics team to identify and schedule training and educational sessions with clear learning objectives, led by subject matter experts.
• Develop and implement a learning assessment program to evaluate understanding and mastery of learning objectives and identify additional learning needs.
• Develop and maintain a Patient Solutions training and learning records system.
• Manage direct reports, including training, goal setting and achievement, performance evaluations and management, coaching, mentoring, career development, and recruitment support as needed.
• Contribute to departmental and functional strategic planning and advance and lead functional strategic initiatives.
• Plan, budget, and manage expenses for the function.

Benefits

• Eligible employees may participate in medical, dental, vision, and prescription coverage.
• Employee wellness resources.
• Savings plans, including 401(k) and ESPP.
• Paid time off.
• Paid parental leave benefits.
• Disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director