Associate Director, Training & Resource Development - Patient Solutions

United Therapeutics•Morrisville, NC

2d•Hybrid

About The Position

The Associate Director, Training & Resource Development leads the development and classroom and virtual delivery of training curricula for the Patient Solutions team, including new-hire onboarding and role-specific supplemental development. The position ensures teams receive the knowledge and education needed to execute programs and engagements successfully and compliantly. The role leads resource and learning professionals supporting field reimbursement, navigation, access and affordability, patient and clinical education, and pharmacy operations teams. It oversees training curricula, educational resources, learning assessments, training processes, and vendor relationships. The Associate Director partners with department leadership, corporate learning and development, subject matter experts, and cross-functional stakeholders to plan and deliver training, support program implementation, and drive continuous improvement. The role also manages direct reports and contributes to functional strategy, planning, budgeting, and expense management. The position is based in the Morrisville, North Carolina office and is hybrid, requiring at least three days per week in the office; in-office requirements may increase based on business needs. Travel may be up to 20%.

Requirements

12 or more years of relevant experience with a bachelor's degree, or 10 or more years of relevant experience with a master's degree.
At least 5 years of experience leading internal or external teams or vendors.
At least 5 years of people management experience.
Knowledge of and direct experience with patient support programs.
Excellent communication, collaboration, and presentation skills.
Demonstrated ability to create learning curricula and plans.
Demonstrated ability to lead and develop a team while delivering against goals, objectives, and timelines.
Strong project management skills and a proven record of execution and results.
Ability to motivate teams, foster collaboration, and negotiate and influence in a matrixed environment.
Ability to identify and adapt to individual learning styles.
Experience using adult learning concepts, training techniques, and management principles.
Strong interpersonal skills and ability to quickly develop working relationships and credibility with key stakeholders.
Experience working with a CRM platform to engage with patients or healthcare professionals.
Empathy, compassion, and a patient-centric mindset.
Strong proficiency with Microsoft Office.
Ability to travel up to 20%.

Nice To Haves

Master's degree in life sciences, business, education, or a related field.
Experience with Salesforce or Healthcloud CRM platforms.
Rare disease and/or complex therapy administration experience.

Responsibilities

Collaborate with department leadership and cross-functional stakeholders to plan, develop, and execute training plans supporting program implementation, execution, and continuous improvement.
Manage training processes and vendors to deliver departmental curricula.
Partner with corporate learning and development to provide timely, accurate education to field sales professionals on Patient Solutions programs and channel operations.
Develop and execute United Therapeutics Cares messaging and educational initiatives for internal employees.
Lead resource and learning professionals supporting field reimbursement, navigator, access and affordability, patient and clinical education, and pharmacy operations teams.
Oversee the development of training curricula and resource needs for all Patient Solutions teams.
Direct and manage third-party vendors providing educational materials, e-modules, or training to Patient Solutions teams.
Partner with the broader United Therapeutics team to identify and schedule trainings and educational sessions with clear learning objectives, led by subject matter experts.
Develop and implement a learning assessment program to measure understanding and mastery of learning objectives and identify additional learning needs.
Maintain a Patient Solutions training and learning records system.
Manage direct reports, including training, goal setting and achievement, performance evaluations and management, coaching, mentoring, career development, and recruitment support as needed.
Contribute to departmental and functional strategic planning and lead strategic initiatives.
Plan, budget, and manage functional expenses.