Associate Director, Technology Lifecycle Management

Humana • Tampa, FL

1d • $142,300 - $195,700 • Remote

About The Position

The Technology Life Cycle Management (TLM) Lead is a senior cross-functional role responsible for overseeing the end-to-end life cycle of all CenterWell applications across the Pharmacy, PCO, Home, and Humana Military segments. This leader will build and govern a comprehensive application portfolio strategy, from onboarding new technologies through retirement and decommission, ensuring alignment with enterprise architecture standards, regulatory requirements, cybersecurity posture, and business objectives. This is a high-visibility, high-impact role at the intersection of technology strategy, risk management, vendor governance, and segment business partnership.

Requirements

• Bachelor's Degree
• 6 or more years of technical experience
• 2 or more years of management experience
• Solid understanding of operations, technology, communications and processes
• 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Master's degree

Responsibilities

• Own and maintain the authoritative inventory of all CenterWell applications across Pharmacy, PCO, Home, and Humana Military segments using an Application Portfolio Management (APM) framework.
• Define and enforce application life cycle stages: Evaluate → Adopt → Sustain → Sunset → Decommission.
• Partner with segment technology leaders and business stakeholders to rationalize the portfolio, identify redundancies, and drive consolidation opportunities.
• Establish and publish an annual Technology Roadmap that reflects the life cycle status of all critical applications.
• Track and proactively manage all software, infrastructure, and vendor components approaching end-of-life or end-of-support across all four segments.
• Build a risk-tiered EOL register with defined remediation timelines and escalation paths.
• Champion technical debt reduction initiatives and partner with engineering teams to plan modernization sprints.
• Present quarterly EOL risk dashboards to senior technology and business leadership.
• Serve as the primary TLCM liaison across Pharmacy, PCO, Home, and Humana Military, translating segment-specific needs into consistent, enterprise-grade life cycle decisions.
• Facilitate cross-segment governance forums to align on shared platforms, common tooling, and co-investment opportunities.
• Build trusted relationships with Segment CIOs, Product Owners, Engineering Directors, Enterprise Architecture, and Procurement teams.
• Oversee software license compliance and optimization across all segment applications.
• Manage vendor relationships with a focus on contract renewals, upgrade cycles, and end-of-support negotiations.
• Partner with Procurement and Legal to evaluate vendor financial health, support commitments, and roadmap viability before new technology adoption.
• Ensure all applications meet CMS, HIPAA, TRICARE, DEA, and other healthcare-specific regulatory obligations at each life cycle stage.
• Collaborate with the CISO organization and Compliance teams to flag and remediate applications running on unsupported or vulnerable technology stacks.
• Integrate TLCM processes into the Software Development Life Cycle (SDLC) and change management frameworks.
• Support audit readiness by maintaining current, accurate system-of-record documentation for all segment applications.
• Partner with Enterprise Architecture to accelerate migration of legacy applications to modern, cloud-native platforms (AWS, Azure, GCP).
• Identify applications eligible for rehosting, replatforming, refactoring, or retirement as part of CenterWell's cloud-first strategy.
• Support M&A integration and divestitures by assessing acquired or divested application portfolios and mapping life cycle implications.
• Define, implement, and continuously improve TLCM processes, standards, and tooling (e.g., ServiceNow SPM, LeanIX, Flexera, or similar APM platforms).
• Build executive-ready reporting: portfolio health scorecards, risk heat maps, roadmap timelines, cost avoidance metrics.
• Develop and maintain TLCM playbooks, runbooks, and training materials for segment technology teams.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager