Associate Director Technical Project Management (Revenue Engineering)
About The Position
The Associate Director of Technical Project Management will define and execute a vision for the revenue-generating employee experience, building a cost-optimized ecosystem that enables meaningful customer interactions, effortless digital experiences, and technology that connects them. The role partners with GTS and product stakeholders to set revenue technology strategy, align the go-to-market technology roadmap with business KPIs, and manage technology costs. The position leads a team of professionals by planning and reviewing work, removing barriers, and solving problems. It drives employee-experience transformations, including system optimization to reduce the number of screens, and coordinates the software development life cycle from business case development through evaluation. The role also develops processes for gathering team insights on process improvements and manages the architecture, development, and administration of the CRM/ERP bolt-on ecosystem. Platforms named in the posting include Marketo, LeanData/Plauti, Gong, Amazon Connect/Salesloft, and Gainsight. This is a hybrid role with a defined work location, including work from home and a minimum of three days per week in the office, as set by the manager. The scheduled workweek is 40 hours.
Requirements
- Bachelor's degree or four or more years of work experience.
- Eight or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
- Experience managing a team.
- Experience managing complex projects.
- A proven track record of designing and executing an employee-centric go-to-market technology strategy.
Nice To Haves
- A degree.
- Direct experience with revenue operations technology platforms such as Marketo, Gong, Ambition, Amazon Connect, Gainsight, or equivalent.
- Knowledge of the software development process and experience interacting with business clients, interfacing organizations, and application development teams.
- Experience incorporating AI into the go-to-market motion to improve employee and customer experience.
- Experience leading a virtual or distributed technology or development team.
Responsibilities
- Define and execute a comprehensive vision for the revenue-generating employee experience.
- Partner with GTS and product stakeholders to establish revenue technology strategy.
- Align the go-to-market technology stack roadmap with business KPIs and manage technology costs.
- Lead a team of professionals, planning and reviewing their work, removing barriers, and solving problems.
- Drive employee-experience transformations, including optimizing systems to reduce the number of screens.
- Coordinate all stages of the software development life cycle, from business case development through evaluation.
- Build processes to gather process-improvement insights from the team.
- Manage the architecture, development, and administration of the CRM/ERP bolt-on ecosystem, including marketing automation, record management and deduplication, revenue intelligence, contact center, and customer health platforms.
Benefits
- Medical, dental, and vision benefits.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance and AD&D insurance.
- Identity theft protection, pet insurance, and group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year and up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives and an award-winning total rewards package.
- Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
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What This Job Offers
Job Type
Full-time
Career Level
Director
