Associate Director Technical Project Management (Revenue Engineering)

Verizon • Rolling Meadows, IL

1d • $138,500 - $242,000 • Hybrid

About The Position

As the Associate Director of Technical Project Management, you will define and execute a comprehensive vision for the revenue generating employee experience, building a cost-optimized, seamless ecosystem where employees focus on meaningful interactions with customers, digital experiences feel effortless, and technology bridges the gap between them. Partnering with our GTS and product stakeholders to establish the overarching revenue technology strategy, aligning the GTM tech stack roadmap with business KPIs, and managing technology costs. Leading a team of professionals, planning and reviewing their work, plus removing barriers and solving problems to help them be productive. Driving core employee experience transformations - Driving system optimization to reduce the number of screens, Coordinating all stages of the software development life cycle, from the development of the business case through evaluation. Building processes to gather process improvement insights from the team. Managing the architecture, development, and administration of our CRM/ERP bolt-on ecosystem, including platforms for Marketing Automation (Marketo), Record Management and Deduplication (LeanData / Plauti), Rev Intel (Gong), Contact Center (Amazon Connect/Salesloft), and Cx Health (Gainsight). Coordinating all stages of the software development life cycle, planning and reviewing the team's work, and removing barriers to help them be productive.

Requirements

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience managing a team.
• Experience managing complex projects.
• A proven track record of designing and executing an employee-centric GTM technology strategy.

Nice To Haves

• A degree.
• Direct experience with various Revenue Operations technology platforms such as Marketo, Gong, Ambition, Amazon Connect, Gainsight or equivalent.
• Knowledge of the software development process and experience interacting with business clients, interfacing organizations, and application development teams.
• Experience with incorporating AI into the GTM motion for driving improvement within the employee and customer experience.
• Experience leading a virtual or distributed technology or development team.

Responsibilities

• Define and execute a comprehensive vision for the revenue generating employee experience.
• Build a cost-optimized, seamless ecosystem where employees focus on meaningful interactions with customers, digital experiences feel effortless, and technology bridges the gap between them.
• Partner with GTS and product stakeholders to establish the overarching revenue technology strategy.
• Align the GTM tech stack roadmap with business KPIs.
• Manage technology costs.
• Lead a team of professionals, planning and reviewing their work, removing barriers and solving problems.
• Drive core employee experience transformations.
• Drive system optimization to reduce the number of screens.
• Coordinate all stages of the software development life cycle, from business case development through evaluation.
• Build processes to gather process improvement insights from the team.
• Manage the architecture, development, and administration of our CRM/ERP bolt-on ecosystem, including platforms for Marketing Automation (Marketo), Record Management and Deduplication (LeanData / Plauti), Rev Intel (Gong), Contact Center (Amazon Connect/Salesloft), and Cx Health (Gainsight).

Benefits

• Medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Up to 15 days of vacation per year, which grows with additional service.
• Premium pay such as overtime, shift differential, holiday pay, allowances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level