Associate Director-Subsidized Programs (Remote)

American Specialty Health Incorporated

17d•Remote

About The Position

The primary purpose of this position is to oversee the Client Services Team servicing the subsidized fitness programs including Silver&Fit and Active&Fit Enterprise, provide excellent service to clients and accomplish department and company goals as determined.

Requirements

Bachelor’s Degree in business, related field, or equivalent experience required. If equivalent experience, high school diploma required.
5 years of experience servicing health plan clients or similar clientele required.
3 years of management experience required.
Proficient in MS Office.
Excellent project management skills.
Ability to effectively organize, prioritize, multi-task and manage time.
Accountable for hiring, training and retaining high performance and injury free team members.
Demonstrates good judgment through appropriate delegation while maintaining proper oversight and follow up; prepares leadership staff for situational delegation.
Conveys clear and concise messages appropriate to intended audience; represents ASH in a professional manner through effective oral and written communication.
Uses resources effectively (people, time, expenses) to manage within or below budgetary targets based upon current business environment.
Coaches and counsels staff as appropriate.
Completes performance reviews timely.
Acceptable credit to qualify for a company American Express Card required.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.

Nice To Haves

Experience in Microsoft 365 Customer Relationship Management Software (CRM) preferred.

Responsibilities

Oversees Senior Managers and Client Services Managers of Client Service team and provides excellent service to clients and accomplishes department and company goals as determined.
Ensures teams provide high level service to meet client expectations on a daily basis. This includes providing quality service and timely response and follow up. Reports results to Associate Vice President and Executive Management team as appropriate, identifies, and resolves barriers to achieve results.
Ensures Client Service Managers conduct routine outreach to support client retention.
Supports pre and post implementation activities of new products and client implementations.
Provides day to day guidance and direction to team members to support assigned clients, department procedures, and ASH business practices.
Identifies and resolves client issues including the engagement of subject matter experts and escalation as appropriate to Associate Vice President and Executive Management team.
Provides routine, comprehensive updates to management and key stakeholders regarding client activity, relationship management, and changes in client organizational or business direction.
Supports client retention efforts.
Assists in the development of client presentations and renewals as necessary.
Participates in sales presentations, conference calls and other account functions as determined.
Represents Clients Services as an adhoc attendee at the Corporate Compliance Committee – Fitness or other Committee meetings as identified.
Responsible for staff forecasting and day-to-day expense management.
Performs other duties as assigned.
Complies with all policies and standards.