Associate Director, South Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS)

Johnson & Johnson • Dallas, TX

11h • Remote

About The Position

At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for an Associate Director, South for the Field Reimbursement Manager (FRM) team, which will be a field-based position. The South region includes Dallas, TX; St. Louis, MO; Houston, TX; and New Orleans, LA. PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Requirements

• Bachelor’s Degree is required.
• Minimum of 8 years healthcare business related experience required.
• Demonstrated leadership capabilities and performance success in prior roles.
• A valid Driver's License in one of the 50 United States.
• Reside within the geography or be willing to relocate to it.

Nice To Haves

• MBA or other related graduate level degree preferred.
• A concentration in biopharmaceutical market access, field reimbursement or managed markets is preferred.
• Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.
• 3+ years of direct people management.
• Neuroscience disease state experience.
• MBA or other advanced degree/relevant certifications preferred.
• Proven ability to navigate high profile, complex business circumstances.
• Experience developing and executing customer-oriented strategies.
• Ability to effectively collaborate cross-functionally in a matrix environment.
• Excellent communication skills (written and verbal).
• Strong analytical/problem solving skills.
• Experience in the Neuroscience therapeutic market.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred.
• Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred.

Responsibilities

• Lead, motivate, coach, develop, and retain a diverse and talented team who are competent and skilled in the JJIM Neuroscience business, the healthcare marketplace, and in access & fulfillment.
• Be responsible for leading their regionally aligned team of up to 10 direct reports to maximize access & fulfillment related impact for JJIM prescribed patients starting or staying on therapy.
• Develop both long and short-term strategic planning for the team and manage seamless team execution of related tactics in a fast-paced environment.
• Pull-through district vision, create team culture, drive accountability, manage FRM performance, forge valuable customer relationships, and achieve the team’s overall goals.
• Coach and develop FRMs to leverage data insights and account management competencies to proactively address access barriers.
• Demonstrate core competencies and support team members in identifying, understanding, and addressing access & fulfillment related patient obstacles including knowledge of Buy & Bill, Medical Benefit and Assignment of Benefit (AOB), specialty pharmacy, and pharmacy benefit.
• Effectively build strong, trust-based relationships and collaborate with partners (e.g., Sales District Managers, SCG, Franchise Marketing, Brand, etc.) and work in the field with minimal supervision.
• Manage and allocate budget in alignment with team objectives.
• Other duties may be assigned as needed.
• All responsibilities of the Field Director will be carried out with strict adherence to the JJIM Credo and HCC Guidelines, in line with the FRM Rules of Engagement.

Benefits

• Inclusive work environment where each person is considered as an individual.
• Respect for the diversity and dignity of employees and recognition of their merit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager