Associate Director, West Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS)
About The Position
At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for an Associate Director, West for the Field Reimbursement Manager (FRM) team, which will be a field-based position. The West region includes San Francisco, CA; Seattle, WA; Los Angeles, CA; and Salt Lake City, UT. PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio. The Associate Director is accountable for effectively leading, developing, and directly managing a team of FRM who have access & fulfillment related responsibilities across Neuroscience healthcare provider accounts and executing on the PECS FRM strategy. This role involves collaborating with internal and external stakeholders as well as working in the field with minimal supervision. The Associate Director is focused on ensuring healthcare providers, patients, and caregivers are enabled with the information, tools and resources needed to ensure patient ability to start and stay on therapy. They will also foster communication across multiple JJIM departments including Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales.
Requirements
- Bachelor’s Degree is required.
- Minimum of 8 years healthcare business related experience required.
- A concentration in biopharmaceutical market access, field reimbursement or managed markets is preferred.
- Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes
- Demonstrated leadership capabilities and performance success in prior roles
- A valid Driver's License in one of the 50 United States
- Reside within the geography or be willing to relocate to it
Nice To Haves
- MBA or other related graduate level degree preferred
- 3+ years of direct people management
- Neuroscience disease state experience
- MBA or other advanced degree/relevant certifications preferred
- Proven ability to navigate high profile, complex business circumstances
- Experience developing and executing customer-oriented strategies
- Ability to effectively collaborate cross-functionally in a matrix environment
- Excellent communication skills (written and verbal)
- Strong analytical/problem solving skills
- Experience in the Neuroscience therapeutic market
- Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred
- Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred
Responsibilities
- Lead, motivate, coach, develop, and retain a diverse and talented team who are competent and skilled in the JJIM Neuroscience business, the healthcare marketplace, and in access & fulfillment
- Be responsible for leading their regionally aligned team of up to 10 direct reports to maximize access & fulfillment related impact for JJIM prescribed patients starting or staying on therapy.
- Develop both long and short-term strategic planning for the team and manage seamless team execution of related tactics in a fast-paced environment
- Pull-through district vision, create team culture, drive accountability, manage FRM performance, forge valuable customer relationships, and achieve the team’s overall goals
- Coach and develop FRMs to leverage data insights and account management competencies to proactively address access barriers
- Demonstrate core competencies and support team members in identifying, understanding, and addressing access & fulfillment related patient obstacles including knowledge of Buy & Bill, Medical Benefit and Assignment of Benefit (AOB), specialty pharmacy, and pharmacy benefit
- Effectively build strong, trust-based relationships and collaborate with partners (e.g., Sales District Managers, SCG, Franchise Marketing, Brand, etc.) and work in the field with minimal supervision
- Manage and allocate budget in alignment with team objectives.
- Other duties may be assigned as needed.
- All responsibilities of the Field Director will be carried out with strict adherence to the JJIM Credo and HCC Guidelines, in line with the FRM Rules of Engagement.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
