Associate Director, Social Services – Community Guardian Program

Jewish Association for Services for the Aged•New York, NY

1d•$90,000 - $95,000•Hybrid

About The Position

As the Associate Director, Social Services – Community Guardian Program (CGP), you'll provide strategic leadership and oversight for the social service operations of JASA's Community Guardian Program. Reporting as a key member of the CGP Leadership Team, you'll supervise Social Work Supervisors, ensure the delivery of high-quality client services, oversee complex and high-risk cases, and help safeguard the well-being of vulnerable older adults while ensuring compliance with HRA contractual requirements. This leadership role requires sound clinical judgment, strong supervisory skills, and the ability to respond effectively in a fast-paced, mission-driven environment. The Associate Director, Social Services – Community Guardian Program (CGP) oversees the day-to-day social service operations of the program while ensuring compliance with HRA contractual requirements and established social service standards. This position provides direct supervision to Social Work Supervisors, oversees high-risk client cases, supports program operations, and partners with leadership to ensure timely completion of court reports and other required documentation. This role requires maintaining an in-office presence 3–4 days per week, traveling throughout New York City as needed, and being available outside of regular business hours, including evenings and weekends, to respond to client emergencies and provide leadership support.

Requirements

Master's degree in Social Work (MSW), Public Administration, Counseling, Gerontology, Psychology, or a closely related field
Experience supervising social service professionals
Experience managing complex client service operations
Strong leadership and supervisory skills
Ability to provide professional guidance and mentorship
Excellent collaboration and relationship-building skills
Strong crisis management and problem-solving abilities
Outstanding written and verbal communication skills
Ability to remain calm under pressure while leading teams through complex situations
Commitment to JASA's mission and the Community Guardian Program
Appreciation for diversity, equity, and inclusion when serving clients and families
Understanding of the impact of race, ethnicity, religion, culture, sexual orientation, and individual values in service delivery
Microsoft Office Suite
Google Workspace
Client database management systems
Ability to quickly learn program-specific software applications

Nice To Haves

New York State Licensed Social Worker (LMSW/LCSW) preferred
Experience working with vulnerable populations preferred

Responsibilities

Provide leadership and oversight of the Community Guardian Program's social services operations
Supervise daily program operations, including social service, legal, financial, and emergency matters
Serve as a member of the CGP Leadership Team
Identify operational challenges and recommend corrective actions
Prepare reports on findings, program performance, and progress
Provide direct supervision to Social Work Supervisors
Conduct performance evaluations and ongoing coaching
Develop professional growth and development plans
Supervise social work interns as needed
Participate in interviewing and recommending qualified candidates for employment
Monitor all elevated-risk client cases
Develop and oversee case plans with Social Work Supervisors
Facilitate weekly case review meetings
Conduct client field visits as needed
Support staff in responding to client emergencies
Partner with the CGP Leadership Team to ensure timely submission of Annual client reports, Court reports, and HRA-required documentation
Monitor compliance with HRA contractual requirements
Ensure adherence to established social service standards and best practices
Work collaboratively with legal, finance, and program leadership
Foster effective communication across multidisciplinary teams
Provide guidance and support to staff navigating complex client situations
Maintain an office presence three to four days per week
Be available outside normal business hours, including weekends, as needed
Travel throughout New York City to visit clients and support program operations
Perform other duties as assigned