Associate Director, Sales Training

Arrowhead Pharmaceuticals

12h•$180,000 - $220,000•Onsite

About The Position

Arrowhead Pharmaceuticals is hiring a field-based Associate Director, Sales Training to build the capability and field readiness of its Key Account Manager (KAM) team. The role supports execution of the company’s cardiometabolic brand strategy within health systems and integrated delivery networks, initially serving patients with Familial Chylomicronemia Syndrome (FCS) and Severe Hypertriglyceridemia (sHTG), with potential to expand to other indications and products. The position owns KAM training end to end, including curriculum design, development, delivery, certification, measurement, and continuous improvement. It translates approved brand strategy and materials into compliant training for account-based selling in complex health systems. The role reports to the Director, Sales Training and works closely with Marketing, Field leadership, Market Access, Market Insights, Medical Affairs, Health Information Technology, Regulatory, and Compliance. This is a field-based position with regular onsite presence at Arrowhead’s corporate headquarters in Pasadena, California. Time is split between field training delivery, facilitation and ride-alongs with the KAM team, and headquarters-based collaboration with cross-functional stakeholders. Travel exceeds 50%, including overnight and occasional weekend travel.

Requirements

Bachelor’s degree in business, life sciences, education, communications, or a related field.
At least 5 years of pharmaceutical commercial experience, including field training or field sales.
At least 3 years supporting key account, health system, or market access-focused commercial initiatives.
Demonstrated experience designing and facilitating field training, including curriculum development and live facilitation for adult learners.
Demonstrated LMS experience building and administering curricula, certifications, assignments, and completion and effectiveness reporting; platforms may include Veeva Vault Training, Cornerstone, Docebo, Litmos, or comparable systems.
Working proficiency with e-learning authoring tools such as Articulate 360, including Storyline and Rise.
Working knowledge of Veeva Vault PromoMats and the MLR review process.
Working familiarity with EHR systems and health system technology workflows sufficient to train KAMs on how patient identification capabilities fit the account model.
Demonstrated ability to influence without authority, manage competing priorities at speed, and build stakeholder alignment across a matrixed commercial organization.
Excellent communication, facilitation, prioritization, and project management skills.
Ability to travel more than 50%, including overnight and occasional weekend travel for national and regional meetings.
Valid driver’s license and acceptable driving record.
Current, valid authorization to work in the country where the role is located.

Nice To Haves

Training or field experience in cardiometabolic disease and/or rare disease.
Product launch experience or experience building curricula for a newly formed field team.
Prior KAM, account management, or health system selling experience.
Formal instructional design credentials or equivalent applied experience.
Experience applying AI-assisted content development or instructional design tools in a regulated commercial environment.
Experience building and developing a Regional Field Trainer or peer-trainer network.

Responsibilities

Own the end-to-end KAM curriculum, including new-hire onboarding, launch readiness, ongoing skill development, and advanced account management training.
Design blended curricula grounded in adult learning principles, using live workshops, virtual sessions, e-learning, microlearning, and on-the-job application.
Build and maintain facilitator guides, participant workbooks, e-learning modules, role-play and simulation scenarios, certification and verification tools, and job aids.
Develop training on account-based selling within integrated delivery networks, including account planning, stakeholder mapping, business reviews, pull-through, and committee and pathway decision processes.
Train KAMs to identify when and how to engage Health Information Technology, Market Access, Medical, and reimbursement partners within accounts.
Facilitate live and virtual training, including onboarding, national and regional meetings, POA sessions, and workshops.
Conduct field ride-alongs and coaching observations to assess application, reinforce learning in account settings, and identify capability gaps.
Partner with field leadership and Regional Field Trainers to build coaching capability and consistent reinforcement across regions.
Deliver training on newly approved materials and updated clinical, access, and competitive information.
Build and administer certification and verification programs to confirm KAM readiness before and during launch.
Own the KAM team’s LMS footprint, including curriculum architecture, certification and verification workflows, assignment logic, and completion and effectiveness reporting.
Establish and report training effectiveness measures, including knowledge retention, certification results, time to productivity, and observed field application.
Use field feedback, leadership input, and performance data to improve curricula.
Partner with Marketing to translate approved brand strategy, messaging, and field resources into training; the role does not develop marketing materials.
Partner with Market Access and reimbursement teams to develop accurate, current training on coverage, prior authorization, and specialty pharmacy workflow.
Partner with Medical Affairs to ensure clinical and disease-state training is scientifically accurate and appropriately scoped for a commercial audience.
Partner with Health Information Technology leadership so KAM training reflects patient identification and health system technology within the account model.
Develop working relationships with Legal, Regulatory, and Compliance to support training and execution.
Ensure training materials complete appropriate MLR review and approval, and maintain compliance with industry codes and internal policies.
Manage training budgets, vendor relationships, and project timelines.
Own KAM capability requirements and training priorities as input to annual commercial planning.
Influence stakeholders without authority, manage competing priorities, build alignment, communicate complex content clearly, exercise judgment amid ambiguity, and take ownership of continuous improvement.