Associate Director-Sales Loyalty

AT&T • Orlando, FL

6d • Onsite

About The Position

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or midsize to large, complex business to business sales. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.

Requirements

• 8+ years of related sales experience.
• Bachelor’s degree (BS/BA) desired.

Responsibilities

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
• Execute sales plans, assign tasks, and ensure adherence to company policies.
• Manage average sales quota or territory.
• Utilize strong product and pricing knowledge, exercise judgment and resolve complex problems.
• Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level