Associate Director Retail Sales

AT&T•Albuquerque, NM

7d•$89,600 - $134,400•Onsite

About The Position

Working as an Associate Director, you will supervise and lead multiple retail stores to meet and/or exceed area sales objectives channel by generating the sales of wireless products, services and applications. You will support the Retail Store Managers who report to you in achieving consistent operational excellence in all company standards, directives, and initiatives. You will also support AR doors. This is a second level supervisor position.

Requirements

Three years successful sales experience of which at least two years must have been as a manager.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate and lead direct reports.
Ability to travel to multiple locations within a district.
Ability to work flexible hours, including evenings, weekends and holidays.
Ability to lift up to 30 pounds during event set up.
Ability to operate a personal computer, wireless equipment, copier and fax.

Nice To Haves

Four or more years successful sales experience of which at least two years have been as a manager in a retail environment.
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Familiarity with wireless terminology and AT&T Mobility systems preferred.

Responsibilities

Meet or exceed area sales objectives by coaching, developing, motivating and encouraging sales team.
Interview, hire and make necessary discipline decisions including terminations for Store Managers
Maintain ownership mentality and accept personal accountability for Area performance.
Spend at least 50% of your time visiting retail locations scheduled and unscheduled visits to monitor the customer experience and ensure excellent customer service is being delivered. Provide monthly store and representative performance feedback.
Ensure attainment of reputation metric goals. Analyze business reports to formulate action plans for positive performance.
Plan and maintain headcount for all responsible territory.
Develop employees for growth and promotion.
Ensure that all Store/Kiosk Managers have properly completed training requirements in a timely manner.
Facilitate weekly personnel training/educational sessions.
Perform store operational audits during scheduled and unscheduled visits, that include monitoring inventory levels, required human resources postings, dress code adherence, etc
Reinforce and deliver consistent Store Standards according to company guidelines.
Resolve customer complaints in a timely manner.
Ensure the managers have appropriate inventory availability and that inventory management of assigned stores/kiosks meet or exceed operational standards.
Ensure that all Store/Kiosk Managers have properly merchandised according to plan-o-gram guidelines.
Provide strategic direction to ensure the communication, implementation and execution of marketing and merchandising programs.
Facilitate large meetings with such topics as training, compensation, product or customer experience and other promotional events.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone