Associate Director, Registry Operations Management

Thermo Fisher Scientific • Morrisville, NC

4d • Remote

About The Position

The Associate Director, Registry Operations Management provides senior operational leadership for a portfolio of CorEvitas registries and real-world evidence programs. The role turns program commitments into coordinated delivery plans, oversees operational performance and risk, and aligns cross-functional teams, sites, vendors, and client stakeholders. The Associate Director leads complex programs, develops team capability, and improves the consistency and scalability of registry operations.

The position oversees registry delivery from start-up through closeout as applicable, including site activation, enrollment, data collection, and maintenance. It coordinates cross-functional execution, monitors program health, addresses operational risks and quality issues, and communicates status and recommendations to internal leaders and clients. The role also supports team development, operational improvements, feasibility assessments, proposals, budgets, resource planning, and strategic initiatives. This is a remote position in the United States, with a requirement to work East Coast hours.

Requirements

• Bachelor’s degree in life sciences, healthcare, public health, clinical research, business, or a related field.
• Typically, 8 or more years of experience in clinical research operations, registry operations, observational research, real-world evidence, clinical operations, or a related area.
• Demonstrated success leading complex cross-functional programs and working with sites or site networks in a regulated research environment.
• Five years of experience in people management or significant equivalent team leadership.
• Strong program leadership, planning, risk management, issue resolution, and performance management skills.
• Ability to interpret operational data and turn findings into clear actions and recommendations.
• Sound judgment in balancing scientific, operational, client, financial, and organizational needs.
• Effective written and verbal communication, stakeholder management, negotiation, and influencing skills.
• Ability to lead through ambiguity, solve root causes, and implement lasting improvements.
• Must be able to work East Coast hours.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, including drug screening.

Nice To Haves

• Advanced degree such as an MPH, MS, MBA, or equivalent.
• Experience with longitudinal registries, observational studies, or post-marketing research.
• Experience with biopharmaceutical or biotechnology clients.

Responsibilities

• Provide operational leadership for assigned registries across start-up, site activation, enrollment, ongoing data collection, maintenance, and closeout, as applicable.
• Translate protocols, contracts, client commitments, and program objectives into integrated plans, milestones, staffing assumptions, and risk controls.
• Monitor portfolio health and address material risks, dependencies, delays, quality issues, and scope changes; escalate decisions as appropriate.
• Ensure program records, governance, and operational decisions are documented in accordance with company procedures and applicable requirements.
• Coordinate delivery with Clinical Operations, Data Management, Biostatistics, Epidemiology, Medical and Scientific Affairs, Quality, Technology, Finance, Contracts, and client-facing teams.
• Clarify accountability, handoffs, decision rights, and dependencies across functions; lead operational reviews and governance discussions for assigned programs.
• Communicate concise, evidence-based status updates, options, and recommendations to senior internal stakeholders and clients.
• Oversee site activation, enrollment, retention, data collection, and participation trends; guide targeted plans for underperforming sites.
• Use operational indicators to identify emerging issues and improve site engagement and registry performance.
• Represent Registry Operations in client meetings and planning forums; assess operational, timeline, resource, and financial impacts of proposed changes with partner functions.
• Promote quality, compliance, inspection readiness, patient-centered research, and timely issue escalation.
• Partner with Quality and functional leaders on audits, inspections, investigations, corrective and preventive actions, and sustained remediation.
• Lead process improvements that strengthen consistency, cycle time, stakeholder experience, and operational scalability; develop practical standards, tools, and metrics.
• Coach and develop Registry Operations colleagues; set expectations, manage workloads, and support talent development and succession planning.
• Contribute operational expertise to feasibility assessments, proposals, budgets, resource estimates, and portfolio capacity planning.
• Contribute to annual planning and strategic initiatives involving registry growth, technology adoption, and the operating model.

What This Job Offers

• Job Type: Full-time
• Career Level: Director