Associate Director, Project Management, Enterprise Delivery Office, Patient Support Services

Sanofi•Cambridge, MA

1d•$133,500 - $192,833•Hybrid

About The Position

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys. The Associate Director (AD) of Project Management is responsible for delivering the operational components of Patient Support Services projects in support of our key objectives. The AD will lead readiness efforts across multiple functions, facilitating a consolidated view of key milestones & timelines as well as ensuring strategic & cross-functional communication. This position will interact with senior leadership and subject matter experts to develop solutions that improve process performance by increasing efficiency and ensuring a best-in-class team. This includes managing projects from end-to-end, such as launches, system enhancements, process assessments, requirements gathering, designing enhancements, communication, and training. The responsibilities will also include collaboration and partnership with the business units, training and change management teams as well as with our digital organization. The ideal candidate is an experienced project management professional with 7+ years of cross-functional team leadership and end-to-end project delivery expertise, preferably within Patient Support Services or pharmaceutical commercial operations. They possess strong business acumen and demonstrate excellence in stakeholder management, process improvement, and strategic communication across all organizational levels. This individual excels at managing complex transformation initiatives, system implementations, and operational excellence projects while maintaining clear visibility into interdependencies and timelines. They bring consulting-level problem-solving skills and the ability to translate business requirements into actionable solutions. The candidate thrives in dynamic environments, proactively identifies improvement opportunities, and is passionate about driving initiatives that ultimately help patients access life-changing therapies. They embody leadership qualities that enable effective collaboration with senior executives, digital teams, and business units to deliver measurable results. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Requirements

BA/BS degree
Minimum of 5 years of experience working with cross-functional teams
Minimum of 5 years managing projects
Project Management expertise required
Excellent in Microsoft Office PowerPoint and Excel

Nice To Haves

MBA preferred
System Implementation experience a plus
Commercial Operations experience a plus
Consulting experience a plus
PMP Certified a plus (Project Management Professional Certification)
Pharmaceutical experience
Management experience

Responsibilities

Lead Project Workstreams
Report out status updates to Project Teams and Leadership
Manage escalation of concerns/issues
Coordinate cross-functional teams, ensuring awareness & management of interdependencies
Lead operational excellence initiatives to help drive process improvement and maintain timelines and deliverables.
Project Management (development of project plans, status meetings, project reporting, etc.) across various projects.
Document current state and future state business processes
Develop recommendations jointly with the business units, digital and senior leadership
Prepare and present findings and implementation plans to management
Proactively identify opportunities and best practices across business processes and technology solutions
Coordinate or develop and execute communication and training strategies in partnership with the change management and training teams.
Drive continuous improvement to the business processes and systems across Sanofi Specialty Care