Associate Director, Programs Capacity Building

Church World Service•Remote,

3d•$75,200 - $94,000•Hybrid

About The Position

The Associate Director of Programs Capacity Building is responsible for strategically developing, managing, innovating, and supervising capacity-building initiatives within the Resettlement and Integration Services department. The role focuses on areas such as housing, community engagement, and community-based resettlement, and develops initiatives for internal CWS network and external audiences while maintaining contract compliance and overseeing grant implementation. The Associate Director conducts needs assessments, develops team workplans, oversees public-facing resources using varied methodologies and digital platforms, and serves as the department’s primary contact for internal capacity-building matters. The role also partners with a supervisor and CWS colleagues on external engagement, fundraising, advocacy, and stakeholder relationships, and directly supervises program staff to ensure quality implementation. The position oversees grants, reporting, budgets, compliance, program quality, evaluation, and data collection. It represents CWS in community stakeholder meetings, supports refugee and immigrant integration efforts, identifies program needs and funding opportunities, and assists with grant proposal design. It supervises staff through recruitment, performance management, development planning, coaching, and regular individual supervision. The position is grant-funded, with the program period ending September 2027. The work is in a hybrid or in-office environment depending on program needs, and some local travel may be required.

Requirements

Bachelor’s degree in social work, international development, or a related field, or equivalent substitution of five years of related work experience.
At least 7 years of progressively responsible relevant experience.
At least 5 years of supervisory experience with a multi-person, diverse staff.
Strong understanding of refugee resettlement and integration programming, with technical experience in at least one key program area.
Experience overseeing program finances and developing and maintaining multiple program budgets.
Demonstrated success in grant writing, proposal development, and project implementation.
Demonstrated skill in donor compliance and donor relations.
Ability to speak comfortably and effectively in front of groups; public-speaking experience required.
Excellent oral and written communication and teaching skills, including report drafting and grant-writing assistance.
Strong project and data management skills, including the ability to manage a large, diverse workload under pressure and competing priorities.
Strong interpersonal, diplomacy, collaboration, and communication skills.
Professional and courteous conduct when representing CWS’s professional and institutional interests.
Knowledge and experience with Microsoft Word, Excel, PowerPoint, and database software.
Ability to work effectively in a multicultural environment.
Good interpersonal and communication skills, conscientiousness, emotional intelligence, and integrity.
Self-directed and thorough approach to procedures, data entry, and record keeping.
Highly organized and able to work under pressure and meet deadlines.
Relevant lived experience will be strongly considered and may be accepted in lieu of formal work or education experience.

Nice To Haves

Master’s degree preferred.

Responsibilities

Oversee grant implementation, reporting, budgets, and compliance in collaboration with program staff.
Collaborate with colleagues to support seamless program implementation.
Monitor and evaluate programming to ensure donor compliance, quality services, accurate documentation, outcomes, and timely delivery.
Coordinate with program leaders and finance to oversee budgets, review forecasts, develop budgets, and monitor spending.
Represent CWS at community stakeholder meetings.
Support program leadership in pursuing opportunities that support refugee and immigrant integration.
Identify program needs and potential funding opportunities, and assist leadership and grant-writing staff with technical proposal design.
Respond to emergencies, mediate conflict, and provide consultation and technical assistance for complex issues.
Use project management tools to track data, identify stories of impact, and communicate outcomes to internal and external stakeholders.
Make decisions independently in accordance with program and CWS guidelines.
Oversee program staff, including recruitment, performance management, staff development plans, supervision, coaching, and mentoring.
Promote a collaborative workplace grounded in CWS values, trust, and transparency.
Support technical oversight and monitoring of program performance, and ensure accurate program data collection and reporting.
Participate in onboarding and contribute to staff retention and professional growth strategies.
Serve as a member of the CWS leadership team and participate in strategic and department- or statewide discussions and processes.
Participate in program meetings and staff development activities and engage as a team member.
Comply with agency policies, procedures, and protocols.
Promote an inclusive office environment.
Perform other related duties and projects as requested.