Associate Director - Production Management, Ottawa Office

Encore Global•Ottawa, ON

83d•CA$95,000 - CA$110,000•Onsite

About The Position

The Associate Director, Production Management (ADPM) is responsible for the execution of complex and/or high-risk events and the management, mentorship, and development of assigned production managers. This position assists the RVP Production, Dir., Production Management (DPM) and sales team in determining event technical requirements to capture new business or to execute definite business. The ADPM facilitates the implementation of processes and SOPs, that drive consistency in event execution, optimize deployment of production resources, and drive the development of team members while ensuring adherence to technical and production standards. This position will report directly to the Dir., Production Management or RVP Production if applicable.

Requirements

BA/BS Degree or equivalent experience
5+ years of knowledge of Audio Visual or related technical skill set
5+ years of live large venue audio visual and expert level technical skill set in a discipline
5+ years tech or logistical experience in national and or international live event management
6+ years of project management experience
3+ years crew management experience
4+ years of supervisory or leadership experience
Ability to travel up to 30%
Client relationship experience
Strong customer service skills, excellent written/oral communication and organizational skills, including client relationship skills
Experience successfully managing demanding corporate initiatives
Strong financial acumen
Works well under pressure and ability to multi task
Proficient problem solving and troubleshooting skills
4+ years 3D Drafting software knowledge/experience

Nice To Haves

Project Management software and MS Office experience preferred

Responsibilities

Support and execute all company initiatives. Communicate goals and objectives to team members clearly and frequently.
Assist RVP and or DPM with performance management, development, and succession planning of Project Management talent where appropriate.
Assist RVP and or DPM and Regional Leadership in forecasting and demand as needed. Assist in the development and implementation of production management best practices and standard operating procedures.
Consult with the RVP and or DPM to identify and successfully deploy new technology, local training, and resources.
Ensure compliance with established technical standards and production standards.
Ensure compliance with Encore Policies and Procedures to minimize company’s exposure to liability claims and property damage, theft, and misappropriation.
Drive results by implementing financial management initiatives including goal setting, budgeting, and cost management.
Lead by example in portraying a polished, professional image in accordance with the standards set forth in the Encore team member guidebook.
Prepare and communicate technical production & labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crewmembers, vendors, and venue.
Maintain focus on client needs by attending required meetings, creating, and maintaining organized show documentation and responding to concerns and questions.
Assist with the creation of technical diagrams when required.
Develop and maintain strong relationships with customers and provide outstanding customer service.
Act as the lead onsite contact for the customer throughout the event when required.
Manage all phases of event technical execution from load-in through run of show to load-out.
Assume ownership of inventory management throughout the event.
Manage onsite changes, including schedule, equipment, or workforce modifications.
Manage event costs to align with pre-event job cost and ensure all onsite changes are communicated to event owner for billing purposes.
Provide feedback to event owner to develop and deliver post show financial analytics.
Ensure all Encore production and technical standards are enforced, including room set standards and appearance guidelines.
Assist sales teams with technical consultation as necessary.
Provide consultation in job cost development, partnering with regional leadership to mitigate external workforce and sub-rental spend.
Assist in the assignment and scheduling of team members ensuring that the appropriate talent is leveraged against the required task.
Facilitate team members' efficient utilization and deployment of resources by prioritizing internal equipment and minimizing sub-rental costs.
Increase operational effectiveness by ensuring team members are demonstrating Encore’s purpose mission and core values.
Monitor and improve the team’s efficiency and productivity using standards and KPI’s.
Ensure assignments provide team members with opportunities for growth and development.
Maintain clear expectations regarding responsibilities, behaviors, and daily activities.
Facilitate training and development opportunities for team members and ensure a safe work environment consistent with company values.
Provide continuous feedback to direct reports and conduct annual reviews.
Partner with RVP and or DPM, and HR business partners to manage Human Resources activity including selection, performance management, salary administration, training and development and strategic human resources planning.