Associate Director, Product Operations

Johnson Controls • Glendale, WI

1d • $141,000 - $237,000

About The Position

We are seeking a highly strategic and organized Associate Director Product Operations to oversee complex programs across Johnson Controls’ OpenBlue product portfolio, including but not limited to Equipment Performance, Net Zero, Workplace, Central Utility Plant, Companion, Employee, Insights, End-to-End Optimization and emerging agentic AI initiatives. This role is the operational anchor of our portfolio, ensuring seamless execution, customer satisfaction, and cross-functional alignment.

You will serve as the single point of contact for customer success queries, manage responses to commercial RFPs, and support the product and engineering teams with activities that span across the entire portfolio. You will also lead integrated PI planning and provide financial oversight to ensure profitability and pipeline health across all product lines.

Requirements

• 15+ years of experience in program or product management, preferably in enterprise SaaS or smart building technologies.
• Proven success managing complex, multi-stakeholder programs across product and engineering teams.
• Familiarity with OpenBlue or similar smart building platforms.
• Strong understanding of customer success, commercial processes, and enterprise delivery models.
• Experience with PI planning, agile methodologies, and cross-functional coordination.
• Financial acumen with experience in tracking profitability, pipeline, and cost metrics.
• Excellent communication, stakeholder management, and problem-solving skills.

Nice To Haves

• Experience supporting RFPs and working closely with commercial teams.
• PMP, Agile, or other relevant certifications.
• Background in sustainability, IoT, HVAC equipment, workplace experience platforms, and enterprise software delivery.

Responsibilities

• Lead the delivery of complex, multi-product customer programs across the OpenBlue suite.
• Ensure programs are executed on time, within scope, and aligned with strategic objectives.
• Manage dependencies, risks, and escalations across product lines and functions.
• Act as the primary point of contact for customer success teams, ensuring timely resolution of queries and proactive communication with the relevant product teams.
• Build strong relationships with key customer stakeholders to ensure satisfaction and long-term engagement.
• Support onboarding, rollout, and adoption of OpenBlue solutions across customer environments.
• Collaborate with Commercial teams to respond to RFPs, RFIs, and other customer procurement processes.
• Coordinate input from product, engineering, UI/UX, AI and delivery teams to ensure accurate and compelling proposals.
• Track and manage proposal outcomes and feedback to inform future responses.
• Lead and facilitate integrated PI (Program Increment) planning across product, engineering, AI, and UI/UX teams.
• Ensure alignment of objectives, timelines, and resources across all OpenBlue products.
• Drive transparency and collaboration across teams to support shared goals and delivery milestones.
• Track and report on financial performance across the product portfolio, including profitability, pipeline, and cost-to-serve.
• Partner with finance and product leadership to ensure programs are commercially viable and aligned with strategic growth targets.
• Support forecasting, budgeting, and resource allocation across the portfolio.
• Partner with product and AI leadership to support the transition from legacy systems to GenAI-powered, AI-native platforms.
• Ensure program delivery frameworks are adaptable to evolving technologies and customer expectations.
• Contribute to strategic planning and roadmap alignment across the AI-enhanced portfolio.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed