Associate Director, Patient Support

Asahi Kasei

3d•$200,000 - $225,000•Onsite

About The Position

This role plays a key leadership role in the strategy, design, and execution of the Company’s Patient Support Programs (PSPs). The incumbent contributes to overall commercial success by developing and optimizing programs that enable patient access to prescribed therapies while balancing brand performance, compliance requirements, and organizational objectives. This position provides leadership, direction, and development for Field Access Managers, HUB service teams, providers, and other key healthcare partners, ensuring consistent, compliant, and high-quality program execution.

Requirements

Bachelor’s degree in a health-related field required; MBA preferred
5+ years of experience in healthcare sales, market access, provider marketing, patient access, or reimbursement, including vendor management experience
Deep understanding of Medicare Parts B and D, Medicaid, private payer policies, reimbursement processes, health policy, and specialty pharmacy
Knowledge of the legal and regulatory environment impacting patient services and financial assistance programs
Demonstrated success supporting product launches across both pharmacy and medical benefit products
Strong analytical skills with the ability to interpret data, identify trends, and inform strategic decision-making
Excellent written, verbal, and presentation communication skills
Strong organizational and collaboration skills with the ability to manage multiple priorities and timelines
Highly effective interpersonal and influencing skills, with a focus on delivering consistent, positive patient and customer access experience

Nice To Haves

Project management experience preferred

Responsibilities

Lead all aspects of the Company’s Patient Support Programs in compliance with federal and state laws, regulations, and Company policies
Establish and evolve monitoring, auditing, and governance processes in partnership with Compliance to support the Company’s Ethics and Compliance program
Support contract negotiation and management in collaboration with internal stakeholders
Build and maintain strong, productive relationships with contracted service providers and their leadership teams
Drive efficient use of PSP budgets through active cost monitoring, identification of optimization opportunities, and development of forward-looking financial forecasts
Partner with internal stakeholders to develop standardized dashboards and reporting to measure program performance
Develop KPIs and content for internal quarterly business reviews (QBRs) with senior leadership
Conduct ongoing business reviews, establish performance metrics, complete on-site visits, and identify continuous improvement opportunities
Partner closely with Field Access, Sales, Marketing, and Commercial Operations to ensure strong understanding and effective execution of Company’s Patient Support Programs
Serve as a point of escalation to promptly address field questions, issues, and operational challenges
Provide subject matter expertise related to PSS performance, program design, and budget impact
Proactively share market trends, best practices, competitive insights, and customer learnings to inform strategy development and refinement
Contribute to the design of innovative service offerings through patient insights, call center analytics, competitive benchmarking, and evaluation of global best practices
Stay current on evolving vendor capabilities, regulatory requirements, and industry trends impacting patient services programs by participating in relevant industry conferences
Work cross-functionally with Medical, Marketing, Commercial Operations, Field Sales, Legal, and Compliance to align clinical and commercial strategies and support appropriate customer engagement