Associate Director, Patient Support Services

Bristol Myers Squibb•Malibu, SC

8d•$172,668 - $209,233•Remote

About The Position

The Associate Director, Patient Support Services will manage programs that support the RayzeBio radiopharmaceutical portfolio, in alignment with the US market access strategy. The selected candidate will help develop radiopharmaceutical patient support tactics and will drive the day- to day operations, continuous improvement, and innovation efforts for radiopharmaceutical Patient Support programs. We value an entrepreneurial, enthusiastic, and collaborative leadership approach that is focused on delivering an exceptional patient and customer experience. This individual approaches challenges with a grounded understanding of the facts, thorough evaluation of potential solutions, and speed. We value a style that is informed by active and thoughtful engagement of our internal and external partners, patients, and various stakeholders associated with our programs.

Requirements

BA/BS degree. Masters preferred
7+ years of relevant experience in experience in the pharmaceutical, medical device, or biotech industry
5+ years managing vendors including call centers, co-pay vendors, consultants, agencies of record and third-party data suppliers

Nice To Haves

Prior leadership roles in Patient Services, or other relevant market access service delivery function
Presenting to senior management on patient services, customer experience, and financial matters
Developing standard operating procedures experience
Contracting and managing RFP process experience
Project management experience
Experience running staff/resource, budget, forecast models
Field training and collateral management
Leading business reviews experience
Program design and implementation
Process improvement experience
Product launch experience preferred
Familiarity/experience with data transfer agreements, file interface agreements, electronic data interchange, SAP
Analyzing data in Excel and other user interfaces experience
Market Access, radiopharmaceuticals/radioligand therapy/oncology experience preferred
Proven ability to identify and understand issues/problems, be resourceful and quick to resolve and/or communicate with recommendations
Experience prioritizing and managing multiple projects in an environment with competing priorities and delivering results on time and within budget
Demonstrated ability to engage and keep leadership and stakeholders well informed of relevant information
Leading without authority cross functionally and with external partners
Analytical thinking and problem solving experience
Financial budget management skills
Proven ability to work with minimal supervision
Exceptional written, verbal and presentation skills

Responsibilities

Leads operational oversight of patient/customer services to ensure exceptional customer experience and efficient, effective, and compliant programs
Utilize various data sources and analytical tools to effectively manage programs and vendors, and uncover operational and market access trends and insights
Advise on new and improved patient support offering opportunities and enhancements
Participate in brand and launch planning as a key advisor on patient support strategy and tactics
Engage with external business partners, including hub and other patient services vendors, agencies, and consultants, as well as internal departments such as Legal and Marketing to ensure compliant delivery of industry leading services
Key patient support point of contact for the brands, field reimbursement, and account managers

Benefits

wellbeing support
retirement and financial protection benefits
insurance offerings (medical, dental, vision, life and disability)
Flexible Time Off (FTO)
11 paid company holidays
160 hours of paid vacation annually
3 optional holidays
paid sick leave
up to two paid volunteer days per year
summer hours flexibility
leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
annual Global Shutdown between Christmas Day and New Year's Day