Associate Director, Patient Support Program Strategy, US Oncology, Intismeran Marketing
About The Position
The U.S. Oncology business is preparing for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, developed through an alliance partnership. The Associate Director, Patient Support Program Strategy will establish the vision, strategy, and governance framework for the Patient Support Program supporting this individualized therapy. The role oversees the development and ongoing evolution of hub services, enrollment and consent processes, affordability solutions, and case management capabilities that help patients navigate a complex treatment journey. The Associate Director translates patient support priorities into scalable program requirements, service models, business rules, and performance standards, integrating reimbursement, affordability, patient navigation, and support services. Working with internal stakeholders and external vendors, the role develops compliant, patient-centered solutions that support access and patient experience. The position reports to the Director, Patient Support Strategy Lead.
Requirements
- Bachelor’s degree or equivalent (BA/BS).
- At least 5 years of experience in pharmaceutical or biotechnology, spanning patient services, patient access, reimbursement support, affordability programs, or hub strategy.
- Demonstrated experience designing, implementing, and optimizing patient support programs, hub services, affordability solutions, or patient access capabilities.
- Strong understanding of patient support and access, including hub service models, payer dynamics, buy-and-bill reimbursement, medical benefit coverage, benefits investigation and verification, prior authorization, appeals, and patient enrollment requirements.
- Strong understanding of affordability program design, including copay structures, financial assistance, patient eligibility criteria, annual benefit limits, cost-share considerations, and program governance.
- Experience developing enrollment, consent, and patient data strategies, including patient support participation, privacy requirements, protected health information (PHI), and complex data management considerations.
- Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution.
- Excellent communication, collaboration, and stakeholder management skills, including the ability to influence decisions and build alignment in a complex matrix organization.
Nice To Haves
- MBA or equivalent.
- Experience supporting commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities.
- Experience working directly with pharmaceutical hub vendors, patient support providers, specialty pharmacies, reimbursement support organizations, or affordability vendors.
- Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems.
Responsibilities
- Define and evolve the Patient Support Program strategy, service model, and capabilities, including benefits investigation, case management, prior authorization support, affordability services, and patient support workflows.
- Design patient enrollment and multi-consent processes that support program participation, data collection, patient engagement, and treatment initiation.
- Define brand-specific hub business rules, workflows, service requirements, and escalation pathways aligned to the therapy and patient journey.
- Develop and oversee the affordability strategy, copay program structure, and financial assistance solutions to reduce barriers to treatment.
- Partner with the Patient Access Support Center of Excellence and vendors to translate program strategy into operational execution and ensure services reflect the intended patient experience and business objectives.
- Support vendor selection and oversee hub and affordability partner performance, including service expectations, performance metrics, governance, and continuous improvement plans.
- Establish performance measures and reporting requirements; use patient and operational insights to identify barriers and optimize program effectiveness and patient outcomes.
- Partner with Market Access, Patient Access Support Operations, Finance, Legal, Privacy, Compliance, and Data & Technology teams to ensure compliant implementation, operational readiness, and successful execution of patient support and affordability programs.
Benefits
- Annual bonus and long-term incentive, if applicable.
- Medical, dental, vision healthcare, and other insurance benefits for employees and family.
- Retirement benefits, including 401(k).
- Paid holidays, vacation, and compassionate and sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Director
