Associate Director, Patient Services

TrialCard•Jeffersonville, IN

10d•Onsite

About The Position

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com . The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others). You will participate in the delivery of solutions to clients and potential clients via presentations and proposals that clearly articulate the value proposition of the solution and why Valeris is most uniquely positioned to execute the solution. The team member in this role will assure implementation and operation of Valeris solutions to assure that that they are executed in the manner intended and that an ongoing assessment of the solution continues throughout the program life cycle.

Requirements

Minimum 6 years of healthcare industry experience
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
Previous personnel/team management experience is , experience managing managers is a plus
We are located in Jeffersonville, IN. You must be willing to work in this location
Must be able to type 35 WPM with 97% accuracy.

Nice To Haves

Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable results
Passion for taking on complex product solutions with multi-faceted competitive industry landscape
Ability to effectively collaborate and influence customers
Ability to drive a strategy based on competition, market dynamics and emerging technologies
Shows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins
Excellent written and oral communication skills
Excellent organization, management and execution capabilities
Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
Ability to act independently with sound business intelligence and professional maturity; while working through others to accomplish goals.
Ability to create consensus among cross-functional departments and bring closure to projects/initiatives
Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure.
Strong leadership, coaching and people development skills
Although very minimal, flexibility to travel as needed is preferred.

Responsibilities

Work with internal Valeris team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
Lead research around the product(s), competitors and current offerings (if existing product)
Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
Prepare presentation(s), proposal(s ) or RFP responses in support of proposed solutions
Actively participate in meetings with prospective clients
Collaborate with Operations (Pharmacy and ComOps ) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Valeris and, as applicable, client ancillary providers
Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Valeris ’s transition guarantee
Monitor client portfolio for assurance that Valeris ’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures
Evaluate operational processes for efficiencies , providing recommendations to continually leverage technology and people for increased effectiveness and value
Maintain and promote a positive learning environment in all training settings.
Adhere to all training deadlines and corporate policies related to access and handling of confidential data.
Ensure all SOPs are followed consistently across training delivery and documentation.
Perform additional tasks or projects as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact