Associate Director/Director, Patient Support Services

Mineralys Therapeutics

3d•$205,000 - $235,000•Remote

About The Position

Mineralys Therapeutics is a clinical-stage biopharmaceutical company focused on developing medicines to target hypertension and related comorbidities such as chronic kidney disease (CKD), obstructive sleep apnea (OSA) and other diseases driven by dysregulated aldosterone. Its initial product candidate, lorundrostat, is a proprietary, orally administered, highly selective aldosterone synthase inhibitor. Mineralys is headquartered in Radnor, Pennsylvania. For more information, please visit https://mineralystx.com. Follow Mineralys on LinkedIn, Twitter and Bluesky. Mineralys is a fully remote company. The Associate Director/Director, Patient Support Services will support the design, execution, and optimization of patient access, affordability, and HCP support programs. The role translates Patient Support Services strategy into operational plans, oversees the development of program content and collateral, manages day-to-day program and vendor activities, coordinates cross-functional inputs, monitors performance, and escalates risks or decisions that may affect launch readiness or ongoing program execution. This position partners closely with Patient Support Services leadership, cross-functional partners within Mineralys, and external vendors to deliver compliant, scalable, and patient-centered support solutions and experiences.

Requirements

Bachelor's or Associate degree required; advanced degree such as MBA, MPH, PharmD, or other relevant graduate degree preferred.
7+ years of experience in patient services, hub operations, affordability programs, field reimbursement, market access, pharmaceutical operations, consulting, or related healthcare services roles.
Experience supporting, implementing, managing, or optimizing patient support programs and vendor relationships in a pharmaceutical, biotech, specialty pharmacy, hub services, or healthcare services environment.
Strong understanding of reimbursement processes, pharmacy distribution, payer dynamics, benefits verification, prior authorization, appeals, copay assistance, patient assistance programs, and compliance requirements.
Demonstrated ability to analyze operational data, identify trends, develop insights, and communicate recommendations to leadership and cross-functional stakeholders.
Strong project management skills with the ability to manage multiple priorities in a fast-paced, deadline-driven, entrepreneurial environment.
Excellent communication, writing, presentation, collaboration, and stakeholder management skills.
Ability to influence without direct authority and drive alignment across functions and external partners.
Experience managing vendors, timelines, operational issues, service levels, governance routines, and business inputs for budgets or contracts.
Proficiency with Microsoft Office Suite; familiarity with CRM, patient services reporting, dashboards, and data analytics tools preferred.

Nice To Haves

Experience supporting a new product launch or major patient support program implementation.
Experience with cardiovascular, specialty, or retail pharmacy benefit products.
Experience partnering with field reimbursement teams or access account teams to identify payer-related trends and HCP workflow barriers.
Experience preparing leadership-ready materials, vendor business review content, readiness updates, operational dashboards, and issue escalation narratives.

Responsibilities

Support development and execution of assigned patient access and affordability workstreams (e.g., overall program operations, copay support, patient support offerings, etc.)
Monitor post-launch operations, process flows, business rules, readiness materials, and support resources; recommend refinements based on performance trends, stakeholder feedback, vendor learnings, and evolving business needs.
Identify access, affordability, reimbursement, and operational barriers through program data, vendor feedback, field input, and stakeholder discussions; translate findings into actionable recommendations.
Coordinate cross-functional reviews to ensure program materials, operating processes, and affordability solutions remain aligned with brand priorities, compliance expectations, and patient experience objectives.
Manage day-to-day activities with patient services vendors, including hub, copay, affordability, data, digital engagement, and related operational partners.
Coordinate vendor launch readiness and execution across implementation checkpoints, testing timelines, go-live dependencies, issue resolution, escalation paths, and cross-vendor alignment.
Track and hold vendors’ accountable to milestones, dependencies, risks, issue logs, decisions, testing activities, and readiness deliverables for assigned workstreams; provide concise updates and recommended next steps to working teams and leadership.
Monitor vendor performance against service levels, KPIs, quality expectations, business rules, and documented operating procedures; escalate performance, compliance, budget, or timeline risks with recommended resolutions.
Support MSA/SOW, change order, invoice, and budget tracking activities by coordinating business inputs with procurement, legal, finance, compliance, and Patient Services leadership.
Own and maintain launch readiness trackers, action items, dependencies, meeting outputs, and operational documentation for assigned Patient Services workstreams.
Coordinate with cross functional internal stakeholders, e.g., Commercial, Market Access, Data & Analytics, Marketing, Trade, Legal/Compliance, field reimbursement, and vendor teams to identify dependencies, resolve issues, and maintain alignment.
Support launch workshops, vendor coordination sessions, readiness reviews, and governance meetings by preparing materials, capturing outputs, and driving follow-up actions.
Develop, review, and interpret reports related to program performance, access and reimbursement, affordability utilization, patient engagement, case outcomes, vendor performance, and pharmacy performance.
Identify trends, operational gaps, and root causes; translate findings into concise recommendations for leadership, vendors, and cross-functional partners.
Support continuous improvement initiatives that enhance quality, scalability, cycle time, data visibility, compliance execution, and customer experience.
Partner with analytics and vendor teams to refine data definitions, reporting cadence, dashboards, and performance review materials.