Associate Director, Patient Services Operations and Marketing

Kiniksa Pharmaceuticals • Lexington, MA

8d • $160,000 - $175,000 • Onsite

About The Position

Kiniksa Pharmaceuticals is a commercial‑stage biopharmaceutical company developing and commercializing novel therapies for diseases with unmet need, with a focus on cardiovascular indications. With deep expertise in immunology and inflammation, Kiniksa is advancing a growing portfolio of approved and investigational medicines, anchored by its lead product, ARCALYST®, the first and only FDA‑approved therapy for recurrent pericarditis. Grounded in rigorous science and bold innovation, the company fosters a highly collaborative, patient‑first culture led by accomplished life sciences leaders. At Kiniksa, talented individuals are trusted and empowered to make a real impact—shaping the future of medicine while improving the lives of patients who need it most.

Reporting to the Vice President of Patient Services, the Associate Director Patient Services Operations and Marketing is responsible for the ongoing management, optimization, and strategic execution of Patient Services operations, program vendors, and marketing assets. This role is a key operational partner between Patient Services and cross-functional stakeholders, ensuring Patient Services programs are delivered efficiently, consistently, and in alignment, while maintaining a high-quality patient and provider experience.

The Associate Director will oversee relationships with external vendors supporting Patient Services programs, ensuring adherence to defined processes, service-level expectations, quality standards, and company policies. The role also manages the development, coordination, and maintenance of Patient Services marketing and communications assets, helping ensure that materials are accurate and aligned with the broader brand and program strategy.

This position requires a highly organized, collaborative, and results-oriented candidate who can effectively balance operational execution, vendor performance, marketing coordination, and continuous improvement. Success in this role requires a strong understanding of the patient and provider journey, an understanding of the Patient Access Liaison role, and the ability to translate strategic objectives into effective day-to-day program execution.

This role is based in our Lexington office. Our office-based employees follow an onsite schedule of 5 days in the office.

Requirements

• BA/BS required; advanced degree preferred
• 5-8 years of experience in the pharmaceutical or related industry with at least 5 years of direct experience supporting a comprehensive patient services program in the pharmaceutical industry
• Strong interpersonal skills, and excellent written and verbal communication skills.
• Documented record of strong internal and external relationships
• Analytical and reporting experience required
• In depth understanding of all relevant US legal, compliance, and regulatory requirements required with a strong commitment to compliance and ethical standards
• Ability to work independently in a dynamic, fast-paced environment
• Ability to travel as needed

Nice To Haves

• Strategic development, departmental/functional business planning and resource development related to Patient Support Program processes, and management experience preferred
• Experience in rare diseases / specialty medicines is highly desirable
• Fluency in Spanish or other languages highly desirable

Responsibilities

• Serve as a primary operational contact for Patient Services vendors and partners, overseeing performance, deliverables, service levels, timelines, and issue resolution.
• Manage the oversight of existing access programs including vendor management, business rules, KPIs, and success factors to understand areas of continued improvement.
• Monitors vendor and program adherence to company policies, standard operating procedures, contractual requirements, and applicable compliance standards.
• Identify gaps and implement corrective actions as needed.
• Proactively identifies operational risks and vendor issues and leads timely resolution, escalating critical matters to appropriate leadership when necessary.
• Coordinate the development, review, approval, distribution, and ongoing maintenance of Patient Services marketing, educational, and communication materials and assets.
• Seamlessly partner with cross-functional stakeholders to ensure Patient Services materials are accurate, current, appropriately branded, and aligned with approved messaging and applicable review requirements.
• Collaborate closely with Patient Services, Marketing, Commercial, Medical, Legal, Compliance, Regulatory, Finance, IT, and other relevant functions to support successful program execution.
• Evaluate existing processes, workflows, and vendor performance to identify opportunities to improve efficiency, quality, scalability, and the overall patient and provider experience.
• Maintain a strong focus on the end-to-end patient and provider journey, identifying operational barriers and partnering with internal and external stakeholders to develop solutions that improve engagement and satisfaction.
• Partner with leadership and Finance to monitor vendor spend, program budgets, and resource requirements, helping ensure effective allocation of resources.
• Support the implementation of new Patient Services programs, capabilities, vendors, and enhancements, coordinating timelines, dependencies, communications, and operational readiness.
• Build strong, productive relationships with external partners and hold vendors accountable for delivering high-quality services that meet defined expectations.

Benefits

• Salary is commensurate with experience
• Compensation decisions are based on objective criteria including role responsibilities, experience/qualifications, internal equity, geographic location, and external market benchmarks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level