Associate Director, Patient Health Innovation (PHI) - Digital Direct Access

MSD • North Wales, PA

5d • $142,400 - $224,100 • Hybrid

About The Position

The Associate Director, Patient Health Innovation (PHI) - Digital Direct Access will co-lead strategy and execution of direct access and direct-to-patient (DtP) capabilities. This person will become a subject matter expert for end-to-end capabilities and the orchestration across diagnostic testing, telehealth, digital benefits verification, electronic prior authorization, digital coverage and price transparency, digital cash-pay pathways, digital coupons/affordability programs, fulfillment integrations (retail and home delivery), and digital refill/adherence support. That expertise will be used to proactively match what is possible with the brand needs across a variety of launch and/or in-line brands. Working in a matrixed environment, they will partner closely with commercial Legal and Privacy, patient support, supply chain, compliance, IT, external vendors and payer stakeholders to design, implement, and operationalize an integrated, patient-centric digital access ecosystem that reduces prescription friction and simplifies therapy initiation.

Requirements

• Bachelor's degree (BA/BS).
• 5+ years of working experience in the pharmaceutical / health care industry including general knowledge of health care technology and digital capabilities and solutions.
• 3+ years of experience working with external partners.
• Ability to build and lead cross functional teams across the US market to create innovative solutions aligned with US market priorities.
• Demonstrated competency to develop or co-develop solutions or resources that align with strategic organizational priorities and identified capabilities.
• Ability to navigate ambiguity and to lead diverse teams without direct authority.
• Demonstrated project management and internal process management skills.
• Demonstrated ability to synthesize complex data and insights into user friendly reports and presentations.
• Strong leadership and communication skills.
• Ability to work in innovative ‘white space’, and a desire to drive innovation in a complex regulatory space.
• Demonstrated skills working in new ways to drive innovative solutions.

Nice To Haves

• Experience with direct-to-patient (DtP) and/or digital direct access solutions.
• Experience with Agile Process/Scrum Framework.
• Experience managing accounts, customers or health care ecosystem stakeholders.
• Experience working in a consultative way with internal stakeholders.
• Familiarity with budget management and annual budget planning process.

Responsibilities

• Co-Lead the strategy and execution of the innovative digital direct access capabilities aligned to key product launches and lifecycle objectives; prioritize related capabilities and phased rollouts that drive highest impact on written-to-filled conversion and time-to-therapy.
• Serve as the product and domain lead for innovative end to end digital direct access capabilities (diagnostic testing, digital BV, ePA, telehealth, digital coverage transparency, digital price transparency, digital coupons/affordability, digital cash-pay, retail/home fulfillment, digital refill/adherence).
• Own requirements definition and cross-functional inputs for integrations with and orchestration across ecosystem components, such as: EHRs, Prior Authorization, Hubs/PSPs, patient access, and pharmacy partners.
• Define, review, and approve the Measurement Plan and related KPIs (post-prescription: written-to-filled conversion, time-to-therapy, pathway utilization, PA success rate, time-to-approval, etc.) and deliver regular reporting to stakeholders.
• Ensure data security and privacy and adherence to relevant policies for handling PHI/PII; partner with legal/privacy/compliance teams on controls and guardrails (e.g., coupon eligibility, cash-pay compliance).
• Maintain vendor relationships; evaluate partner capabilities and orchestrate sibling solutions to create an integrated patient experience.
• Capture and present lessons learned, produce post-implementation analyses and iterate on capabilities to improve outcomes.
• This position is primarily an internal role but will interface frequently with external strategic alliances, collaborations, and other identified third parties.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days
• annual bonus
• long-term incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level