Associate Director, Patient Health Innovation (PHI) - Digital Direct Access
About The Position
The Associate Director, Patient Health Innovation (PHI) - Digital Direct Access will co-lead strategy and execution of direct access and direct-to-patient (DtP) capabilities. This person will become a subject matter expert for end-to-end capabilities and the orchestration across diagnostic testing, telehealth, digital benefits verification, electronic prior authorization, digital coverage and price transparency, digital cash-pay pathways, digital coupons/affordability programs, fulfillment integrations (retail and home delivery), and digital refill/adherence support. That expertise will be used to proactively match what is possible with the brand needs across a variety of launch and/or in-line brands. Working in a matrixed environment, they will partner closely with commercial Legal and Privacy, patient support, supply chain, compliance, IT, external vendors and payer stakeholders to design, implement, and operationalize an integrated, patient-centric digital access ecosystem that reduces prescription friction and simplifies therapy initiation.
Requirements
- Bachelor's degree (BA/BS).
- 5+ years of working experience in the pharmaceutical / health care industry including general knowledge of health care technology and digital capabilities and solutions.
- 3+ years of experience working with external partners.
- Ability to build and lead cross functional teams across the US market to create innovative solutions aligned with US market priorities.
- Demonstrated competency to develop or co-develop solutions or resources that align with strategic organizational priorities and identified capabilities.
- Ability to navigate ambiguity and to lead diverse teams without direct authority.
- Demonstrated project management and internal process management skills.
- Demonstrated ability to synthesize complex data and insights into user friendly reports and presentations.
- Strong leadership and communication skills.
- Ability to work in innovative ‘white space’, and a desire to drive innovation in a complex regulatory space.
- Demonstrated skills working in new ways to drive innovative solutions.
Nice To Haves
- Experience with direct-to-patient (DtP) and/or digital direct access solutions.
- Experience with Agile Process/Scrum Framework.
- Experience managing accounts, customers or health care ecosystem stakeholders.
- Experience working in a consultative way with internal stakeholders.
- Familiarity with budget management and annual budget planning process.
Responsibilities
- Co-Lead the strategy and execution of the innovative digital direct access capabilities aligned to key product launches and lifecycle objectives; prioritize related capabilities and phased rollouts that drive highest impact on written-to-filled conversion and time-to-therapy.
- Serve as the product and domain lead for innovative end to end digital direct access capabilities (diagnostic testing, digital BV, ePA, telehealth, digital coverage transparency, digital price transparency, digital coupons/affordability, digital cash-pay, retail/home fulfillment, digital refill/adherence).
- Own requirements definition and cross-functional inputs for integrations with and orchestration across ecosystem components, such as: EHRs, Prior Authorization, Hubs/PSPs, patient access, and pharmacy partners.
- Define, review, and approve the Measurement Plan and related KPIs (post-prescription: written-to-filled conversion, time-to-therapy, pathway utilization, PA success rate, time-to-approval, etc.) and deliver regular reporting to stakeholders.
- Ensure data security and privacy and adherence to relevant policies for handling PHI/PII; partner with legal/privacy/compliance teams on controls and guardrails (e.g., coupon eligibility, cash-pay compliance).
- Maintain vendor relationships; evaluate partner capabilities and orchestrate sibling solutions to create an integrated patient experience.
- Capture and present lessons learned, produce post-implementation analyses and iterate on capabilities to improve outcomes.
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days
- annual bonus
- long-term incentive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
