Associate Director, Patient Education Manager (Southwest)

Ionis Pharmaceuticals, Inc.•,

4d•$167,000 - $190,000•Hybrid

About The Position

The Patient Education Manager (PEM) is a field-based role that operates as part of the Patient Services and Support organization. The PEM role is a critical component of the patient services team. The PEM is responsible for using approved material on disease state, product education and patient service capabilities with patients and caregivers. Domestic travel required including phone-based and virtual meetings. To succeed, the candidate will have a sustained reputation for putting the patient first and a values-driven work style where integrity and service drive all behaviors, decisions, and actions and live in the Houston, TX or Pheonix, AZ area. The PEM role is also responsible for engaging with Advocacy groups. DAWNZERA is a prekallikrein-directed antisense oligonucleotide indicated for prophylaxis to prevent attacks of hereditary angioedema (HAE) in adult and pediatric patients 12 years of age and older.

Requirements

Reside in Houston, TX or Pheonix, AZ
Valid U.S. driver’s license and driving record in compliance with company standards.
A minimum of a bachelor’s degree from an accredited University or College is required
A successful candidate will have an advanced scientific training or academic credentials establishing strong clinical acumen (Registered Nurse required)
Knowledge and experience with genetic conditions highly desirable
Demonstrated ability to work cross-functionally and cross-collaboratively with multiple internal and external stakeholders
At least 12 years of related experience, including supporting patients within Rare Disease
At least 2+ years field-based experience in biopharmaceutical industry preferred
Proven track record of delivering results that meet or exceed targeted objectives
Knowledge of insurance and payor landscape and US reimbursement process
Prior product launch experience preferred
Ability to work quickly and flexibly with resource constraints, exhibiting a results-driven mindset
Ability to work both independently and collaboratively with a diverse team
A curious learner who is eager to listen, has the courage to ask bold questions and influence via strong interpersonal and communication skills
Ability to travel up to 30% as necessary
Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
Excellent written and verbal skills
A passion for patient care and exceptional attention to detail of policies and procedures to always ensure zero-exception compliant operations

Nice To Haves

Strong reimbursement and market access knowledge and the ability to educate and support patients throughout their treatment journey is preferred.
The ideal candidate will demonstrate strong public speaking skills, with experience hosting patient-facing programs and delivering clear, confident presentations during internal meetings and calls.

Responsibilities

Deliver disease state and product education regarding Ionis brand(s) and their approved indication(s) using approved training/education materials to support and empower patients/caregivers as they navigate the treatment journey
Educate account nurses and office staff, when requested, on the role and service model of the Patient Education Manager to support patients (coordinated with other field-based representatives)
Serve as a liaison to access teams and partners to address patient specific needs
Contributes to and engages with cross-functional team in a highly integrated way
Demonstrates commitment to the regional team by sharing perspectives, territory insight, and recommends strategies to integrate perspectives across patient education solutions
Responsible for delivery of approved education programs (in person and webinar) to patients, families, and caregivers
Participate in ongoing refinement of patient engagement strategy and educational materials to increase awareness and optimize service offerings
Respond to customer inquiries, provide appropriate education and support and triages to available resources
Meet documentation requirements to facilitate tracking of critical metrics
Complete all requisite training and ensure full compliance with all applicable corporate and industry policies
In collaboration with the Corporate Affairs teams, share advocacy insights from regional and local levels
Identify, develop, and execute a multidisciplinary team approach for the company/disease to help execute a successful launch