Associate Director of Workforce Programs

Iowa Western Community College•Council Bluffs, IA

3d•Onsite

About The Position

The position coordinates and maintains the job training programs 260E and 260F. This position will cultivate and maintain relationships with business and industry to ensure excellent customer service and build long term partnerships to better execute our workforce programs. Day to day support of customized training, development of a long term partnership, and reaching out to new companies will be required. This position will need a high degree of coordination internally between multiple departments.

Requirements

Minimum two years of post-high school education
Excellent verbal and written communication skills
Strong organizational skills including the ability to multi-task, to meet deadlines, to maintain and access paper and electronic files, to produce error-free final products, and to manage time and output
Excellent customer service skills required
Proficient use in computers including Microsoft Office products (Outlook, Word, Excel, PowerPoint)
Ability to read, write and speak English fluently
Enthusiastic and dedicated to the challenges of helping other people
Ability to function collaboratively as part of a fast-paced, customer oriented team
Professional in communications, appearance, relationships, and responsiveness
Positive attitude
Ability to maintain strict confidentiality at all times
Self-starter with the ability to perform with little supervision
Regular, prompt & reliable attendance
Ability to pass a background check, have a valid U.S. driver's license and good driving record

Nice To Haves

4 years in office setting
CRM experience is preferred

Responsibilities

Demonstrates IWCC’s core mission, vision and values
Execute and ensure compliance in the 260F and 260 E workforce training programs.
Ensure good customer service to our businesses; strengthen long term relationships and build new relationships. Follow divisions customer service expectations.
Coordinate with Continuing Education for customized training; proposals, tracking, billing and follow for the workforce training programs
Conduct all necessary reports of Iowa Jobs Training Programs: 260E and 260F
Perform in a manner which strengthens the coordination and cooperation of all organizational components of the College, specially through continuing education and economic development departments
Serve as a resource/reference/problem solver for custom training trainers and business customers, as well as students.
Coordinate events with companies including tours, workshops, boards and other special projects
Provide general office assistance to the department and VP of Business and Community Education.
Other duties as assigned