Associate Director of Training- Patient Support Services

Sanofi • Cambridge, MA

26d • Onsite

About The Position

The Associate Director of Training for Patient Support Services (PSS) supports training needs across PSS and reports to the Director, Patient Support Services Training. The role is based in Cambridge, Massachusetts, and is responsible for strategically planning and implementing product-launch, new-hire, and ongoing skill-based training. Training is delivered through eLearning, live meetings, classroom and virtual sessions, and on-demand courses. The Associate Director partners with the PSS Training Team, therapeutic-area PSS leadership, Market Access, Commercial, Brand, Patient Support Services Marketing, Operations, subject-matter experts, and other stakeholders to strengthen competencies and capabilities in support of business goals and customer needs.

The position consults on learning needs and leads the development, deployment, and continuous improvement of training strategies, content, curricula, and experiences. It includes field-based program development, coaching and assessment, deployment of a Certified Trainer network, training metrics and feedback management, review of materials for regulatory and legal compliance, and coordination of training for national and regional meetings. The role also manages agency relationships, training resources, budgets, schedules, and competing internal stakeholder needs. Approximately 15% field-based travel is required.

Requirements

• Bachelor of Arts or Bachelor of Science degree required; a life-science field is preferred.
• At least 5 years of relevant Patient Support Services pharmaceutical or biotechnology industry experience, including leading training efforts.
• Background in product launches, specialty pharmacy, the healthcare industry, or customer engagement; experience may include Case Management, Field Reimbursement, or Patient Education roles.
• Exceptional facilitation and presentation skills.
• Ability to influence, collaborate, and work effectively with leadership and stakeholders across PSS, Marketing, and Operations to align objectives and training direction.
• Strong verbal and written communication skills.
• Demonstrated project-management skills, including managing multiple projects and priorities, budgets, and actual spend against budget.
• Experience with learning-support technology, such as e-learning and virtual-classroom technology.
• Ability to ensure training programs comply with company legal, regulatory, and compliance guidelines.

Nice To Haves

• Knowledge of adult-learning principles and instructional design, with demonstrated use in developing training plans.
• Experience leading the design and delivery of national home-office and/or field-based training, including distance learning and Learning Management Systems.
• Experience building learning journeys for PSS professionals in Patient Education, Case Management, Field Reimbursement, and Community Relations and Education Manager roles.
• Healthcare training experience in Rare Diseases, Rare Blood Disorders, Neurology, Rheumatology, Immunology, Diabetes, or Oncology product launches, reimbursement, or customer engagement.

Responsibilities

• Consult, assess, plan, design, and execute new-hire onboarding and ongoing learning programs for PSS, covering functional knowledge, role capabilities, competencies, disease and product education, reimbursement, healthcare trends, customer interactions, and required patient-program training.
• Lead the on-the-ground execution and deployment of training experiences, including eLearning, live, classroom, virtual, and on-demand training, with knowledge and skills assessments.
• Coordinate and take direct responsibility for developing and implementing training strategies, tactical plans, content, and curricula with PSS stakeholders, subject-matter experts, Marketing, and other partners.
• Deploy and support a Certified Trainer network and provide train-the-trainer experiences where applicable.
• Develop PSS field-based training programs, coaching, and field assessments.
• Manage training feedback surveys, attendance, and metrics for department-wide training and onboarding; communicate training value and impact to stakeholders.
• Coordinate with Brand Marketing, Patient Marketing, and PSS Operations to integrate appropriate resources and materials into new-hire and ongoing learning programs.
• Use and maintain a shared training-team resource site.
• Manage the review committee process for PSS training materials and incorporate applicable regulatory, legal, and compliance requirements.
• Design and deliver PSS training materials for national and regional meetings in coordination with stakeholders.
• Ensure training budgets and schedules meet corporate requirements.
• Select, develop, and manage relationships with key agency partners.
• Conduct strategic analysis and planning while managing demands and expectations from multiple internal customers.
• Design and attend certification training for relevant programs.
• Travel in the field approximately 15% of the time.

Benefits

• At least 14 weeks of gender-neutral parental leave.
• Health and well-being benefits, including healthcare, prevention, and wellness programs.
• Employee benefit programs; further benefits information is available through the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director