Associate Director of Residential Services

CENTER FOR COMMUNITY SOLUTIONS•Escondido, CA

1d•$77,000 - $84,700•Hybrid

About The Position

Under the direction of the Housing and Advocacy Services Director, the Associate Director of Residential Services position is responsible for client assessments and advocacy services. Implements best-practice service standards and establishes and maintains mutually beneficial relationships with community partners. Oversee operations of the North and East County domestic violence emergency shelters Hidden Valley House and Project Safe House. Supervises and schedules staff for program while ensuring compliance with agency and contract requirements.

Requirements

Bachelor’s degree in social work, counseling, criminal justice, public health, or equivalent combination of education and related experience.
Complete California State-approved Domestic Violence and Sexual Assault Crisis Intervention Training, complete a minimum of 12 hours of ongoing training per year as required (or must complete upon hiring)
Minimum three (3) years’ experience overseeing direct services that include intimate partner violence, sexual assault, housing programs, child abuse issues, family violence intervention, and/or crisis intervention.
Two (2) or more years of program coordination or project management experience.
Three (3) or more years of experience supervising staff and volunteers.
Two (2) or more years of crisis counseling experience.
Proven experience overseeing housing and/or residential programs and services.
Adaptability and flexibility while working in a dynamic work environment.
Ability to maintain confidentiality and respectful communication.
Excellent critical thinking skills, judgement, and ability to plan and accomplish complex projects.
Strong computer skills, demonstrated proficiency in MS Office programs
Must demonstrate respect for cultural diversity in all its forms, including ethnicities, sexual orientations, abilities, genders, and religious backgrounds
Must maintain personal cell phone for work-related purposes.
Ability to work in IPV, SA, and stalking fields.
Must have reliable transportation available for work-related purposes, a valid California driver’s license, and proof of automobile insurance required.

Nice To Haves

Bilingual/Multilingual fluency in one or more languages (oral and written)
Experience with developing and enhancing community collaborations.

Responsibilities

Conduct regular shelter facility inspections, coordinate needed repairs and maintenance, and communicate issues to landlords, CCS leadership, or other appropriate parties.
Manage vendor relationships for plumbing, electrical, appliance, and ground maintenance, ensuring upkeep of major household appliances across both facilities.
Supervise four Family Advocates and two Advocacy Support Facilitators through weekly one-hour supervision sessions and case reviews—covering up to 14 families and 64 shelter beds—to ensure completion of job duties, assess performance, and identify training and professional development needs.
Train staff on site at Project Safe House and Hidden Valley House on how to appropriately conduct assessments, set goals with clients, and provide effective, trauma-informed ongoing advocacy for clients.
Coordinate staff submission of timekeeping records and work-related reimbursements to meet agency standards and deadlines for all direct reports.
Manage shelter volunteers for East and North County sites, ensuring volunteers are oriented to specific job duties as applicable per site.
Provide programming for both shelter site locations including children’s activities, possible support groups, and social events.
Facilitate weekly case review sessions providing staff with the space to brainstorm, share resources, and offer support.
Assist the Housing and Advocacy Services Director by completing regular reports to funders separately for both sites.
Share after-hours on-call leadership duties on a rotating basis with other management staff, at least 1-week rotation at a time responding to staff crisis or need for assistance.
Manage proper use and record keeping of petty cash, gift cards and in-kind donations for both residential programs.
Coordinate in-kind donations including acceptance, delivery, required paperwork, and collaboration with donors for both sites.
Maintain the highest levels of accuracy in record-keeping and reporting, ensuring that all client files and documentation are audited for completion.
Audit staff data entry to ensure accuracy and compliance with grant reports for both sites.
Accurately record hours in the designated electronic timekeeping system and submit timecards and required personnel and departmental paperwork in accordance with agency standards.
Provide training to staff, volunteers, and community partners on sexual assault, intimate partner violence, and stalking, including the intersection of violence and housing for the Crisis Intervention Training.
Maintain client confidentiality and adhere to agency policies and protocols related to the security of electronic client service records.
Attend all HVH Auxiliary Meetings and allow weekly communication with auxiliaries as needed.
Meet monthly with Auxiliary Leadership to discuss updates, needs, and upcoming events.
Assist Housing and Advocacy Services Director with creating agenda and facilitating bi-weekly team meetings.
Respond to crisis situations in person for both sites including medical emergencies, mental health crises, fires, flooding, and other safety concerns.
Respond to crisis situations at both sites, primarily in person, with remote response utilized only in limited and exceptional circumstances. This includes medical emergencies, mental health crises, fires, flooding, and other safety concerns.
Review and approve monthly supply orders ensuring inventory for both east and north county sites.
Participate in applicable community meetings for east, central, and north counties.
Ensure turnover of 7 units after clients exit, reviewing property and furniture for damages, functioning of appliances, and arranging cleaning.
Communicate with phone and internet companies as needed for both sites ensuring proper communication tools are available as needed for the hotline and advocacy services.
Ensure coverage for both sites during shelter business hours including evenings and weekends with seven sufficient staff members to prioritize safety and ensure regulatory compliance. This includes managing holidays and vacations.
Other duties as assigned.