Associate Director of Program Management
About The Position
Koddi is a global technology company providing software and services to help digital marketplaces monetize their first-party audiences through commerce media technology and strategy. Our enterprise platforms use first-party data to enhance user experience and drive revenue and profit by targeting shoppers throughout the purchase path. Koddi's platforms empower advertisers, marketplaces, and industries to increase awareness, generate demand, and drive revenue. We are dedicated to innovation and growth in the commerce media sector. Koddi Academy is our learning platform offering expert knowledge, competitive insights, and practical strategies for success in this rapidly expanding industry. Explore our certification courses to enhance your expertise and stay ahead in the dynamic world of commerce media. You can also join our waiting list for notifications on new course releases. Start your learning journey at Koddi Academy.
Requirements
- 7+ years of experience in program management, account management, or performance advertising, ideally within retail media, programmatic, or ad tech.
- Demonstrated success managing and developing IC teams with a strong emphasis on coaching, performance management, and professional development.
- Strong operational instincts — proven ability to build and scale delivery processes that improve consistency and team efficiency.
- Solid understanding of the campaign lifecycle, optimization tactics, and ad operations fundamentals.
- Ability to analyze campaign data, identify actionable insights, and translate performance trends into clear client narratives.
- Experience supporting commercial conversations, including upsells, renewals, and QBRs, in a client-facing capacity.
- Strong communicator with effective presentation skills and the ability to represent your team's work to senior internal and external stakeholders.
- Experienced in working cross-functionally and aligning diverse teams around shared goals and priorities.
- Comfortable navigating ambiguity and driving execution in a fast-paced, evolving environment.
- Proficient in Excel, Google Slides, and major advertising platforms (e.g., Google Ads, Meta Ads, DSPs).
- Experience using and learning the latest AI tools and capabilities to drive business outcomes.
Responsibilities
- Own program delivery outcomes across a portfolio of Koddi Ads publishers, ensuring consistent execution, campaign performance, and client satisfaction.
- Lead and develop a team of Program Analysts, setting clear expectations, providing regular coaching, and supporting career growth and retention.
- Serve as a senior escalation point for complex client situations, guiding your team through resolution with a focus on accountability and outcomes.
- Build and reinforce operational processes that drive consistency, efficiency, and quality across program delivery.
- Partner with sales and cross-functional teams to support upsell opportunities, QBRs, and renewal conversations through performance-driven storytelling.
- Analyze campaign data and client insights to identify trends, surface risks, and develop recommendations that inform both team and client strategy.
- Collaborate with product, analytics, and marketing to represent client needs, provide structured feedback, and contribute to platform improvement.
- Champion adoption of new platform features, AI processes, tools, and internal initiatives across your team.
- Establish a team culture built on transparency, accountability, and continuous improvement.
- Contribute to hiring, onboarding, and team-building efforts as the organization scales.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
