Associate Director of POS Supplier Relations

Miller Zell•Bentonville, AR

1d•Onsite

About The Position

The Associate Director is a critical partner at the center of Miller Zell's point-of-sale (POS) business operations. This role is responsible for advancing the administrative and technological focus of the POS division—including data analytics reporting, inventory management, billing, production flow, and operational improvements—while serving as a trusted strategic partner to both the Bentonville leadership team and assigned client contacts. Central to this role is a deep, collaborative partnership with WPS. The associate director is responsible for cultivating and maintaining this relationship, identifying opportunities to streamline shared workflows and positioning WPS as a key enabler in the delivery of high-quality, cost-effective POS solutions. A particular emphasis is placed on leading new automation efforts for reprints, inventory management and other administratively intensive functions — reducing manual effort, improving accuracy and creating scalable efficiencies across the run-the-business arm of the POS operation.

Requirements

Previous experience in managing multimillion-dollar projects for Fortune 500 companies
The ability to develop and continue trusted relationships with the client
10 or more years of demonstrated experience in project management and client relations
Must have experience in the retail or retail design industry
Excellent written and verbal communication skills
Presentation skills to audiences of various sizes and levels of authority
Proven ability to multitask, prioritize workload, and collaborate across multiple business units
Ability to read, analyze, and interpret technical information and procedures.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to effectively present information, train others, and respond to questions from managers, clients, customers, and employees.
Manage stress appropriately
Make decisions under pressure
Handle multiple priorities
Work alone
Work in areas that are confined and/or crowded.

Responsibilities

Own and nurture the strategic partnership with WPS, maintaining strong day-to-day communication and continuously identifying opportunities to improve joint processes and outcomes.
Serve as the primary point of contact for assigned client relationships, ensuring responsiveness, trust and alignment throughout every engagement.
Participate actively in client meetings and billing reviews, representing Miller Zell's commitment to quality, transparency and accountability.
Effectively communicate client needs and expectations to the project team; prepare and maintain status reports for all ongoing activities.
Lead the run-the-business function within the POS division, owning operational rhythm, reporting and day-to-day execution.
Assist the Bentonville leadership team with forecasting, strategic planning and long-range thinking to ensure the team is well-positioned for growth and continued efficiency.
Observe Bentonville functions holistically, identifying gaps and recommending better ways of working — with particular attention to strengthening alignment and collaboration with the Miller Zell Atlanta team.
Champion process improvements across the division, with a strong focus on automating reprints and reducing the administrative burden of high-volume, recurring tasks.
Lead a cross-functional initiative to make reprints and inventory management less manual and more automated, partnering with WPS, internal operations, vendors, and technology stakeholders to define future-state workflows, improve inventory visibility, reduce duplicate entry, and establish scalable controls for recurring POS needs.
Monitor existing workflows for inefficiencies and drive solutions that create lasting operational gains, especially for reprints, canned orders, and internal projects.
Negotiate and obtain competitive vendor quotes, prepare detailed cost estimates, and issue purchase orders in accordance with approved Miller Zell practices and standards.
Establish, maintain, and grow effective working relationships with print vendors, positioning Miller Zell as a preferred and trusted client.
Attend and assist with press checks as needed to ensure print quality meets client expectations and Miller Zell standards.
Own program planning, scheduling, and deliverable management for various print production projects, managing the full process from intake through delivery.
Prepare and issue purchase orders, bills of materials, work orders, and change orders.
Ensure consistency and quality control throughout the print production process, keeping all delivered orders within budget and on schedule.
Administer Noosh to maintain accurate project records and support efficient workflow management.
Monitor costs continuously and drive cost reduction strategies that improve profit margins without compromising quality or production standards.
Assist in the coordination of logistics, packaging, and shipping of products and projects at vendor locations and Miller Zell warehouses.
Some travel may be required depending on client scope and project needs.