U.S. Associate Director of Operations

Wild Cosmetics•New York, NY

5d•Hybrid

About The Position

Wild Cosmetics is a sustainable personal care company specializing in refillable product solutions, focused on reducing single-use plastic waste through circular design. Wild is experiencing significant growth with the U.S. as its fastest-growing market, now anchored by a Midtown-Manhattan office. The organization and its executive / planning functions are UK-based and supported by local teams that run daily ops and engage with strategic projects. We are seeking an Associate Director of Operations to lead U.S. fulfillment operations and support the organization's regional growth. This role combines hands-on execution with strategic project management, serving as a senior leader of the U.S.-based team. Reporting directly to the UK-based Director of Operations and leading a team of two, you will own ops and fulfillment across DTC, Amazon, and major U.S. retailers (Walmart + Target), acting as the POC of Wild's U.S. 3PL and logistics network. You will also contribute to / lead cross-functional transformational projects, including automation and product reformulation. This role requires someone who can operate independently and proactively, own P&L accountability, drive project outcomes, and adapt to the needs of a fast-growing organization launching into its fastest-growing market.

Requirements

7+ years of experience in operations and / or supply chain management, with a record of managing ops processes in a high-growth environment
Strong data analysis and visualization capabilities; comfortable building and maintaining dashboards to track KPIs and inform actual decision-making
Proficiency with ERP systems and inventory management tools. Wild uses Fulfill.io , but experience with this specific tool is not required
Demonstrated ability to own and drive large-scale projects from concept through execution without requiring constant oversight
Direct experience with major retail partners and leading 3PL / logistics partner relationships is strongly preferred
Experience coaching and developing a small and growing team, with the ability to set clear accountability and development plans
Proactive, inquisitive mindset; comfort with high levels of independence and problem-solving; ability to bridge communications between regional teams and the UK headquarters

Nice To Haves

Experience with Fulfill.io

Responsibilities

Own end-to-end U.S. fulfillment across DTC, Amazon, and Retail channels, including supply chain, dispatch, and customer service
Lead and develop a team of two - Ops Manager + Ops Exec - and build a high-performance culture
Contribute to / lead transformational initiatives such as supply chain automation and product reformulation, ensuring projects move forward on schedule and pivot as needed
Hold P&L accountability for U.S. fulfillment; develop and run SLA reviews, QBRs, and other accountability structures with logistics partners, negotiating terms and driving margin improvement
Work closely with the UK-based planning team and U.S. local team to align ops activities with overall strategy and direction
Analyze current workflows to identify friction points and implement efficient, scalable solutions
Support and manage retail relationships, specifically coordinating logistics and vendor compliance for mass-market partners such as Walmart and Target