Associate Director of National Accounts Sales
About The Position
The Associate Director of National Accounts Sales supports the growth and effectiveness of the National Accounts organization through onboarding, coaching, customer engagement, and collaboration across branches. Working closely with sales leadership, the role helps drive strategic initiatives, strengthen customer relationships, and align national account teams with organizational priorities. It focuses on sales consistency, team development, customer satisfaction, and cross-functional coordination to support strong execution across the organization. The role leads onboarding and development for sales representatives, promotes consistent sales processes and best practices, and supports national account customer relationships, account transitions, pricing strategies, and business reviews. It also coaches sales teams, coordinates training and team activities, supports customer onboarding and issue resolution, and contributes to sales enablement, reporting, compliance, and operational improvements. Travel is required as needed, up to 35%. This position is with Summit Fire National Consulting, a full-service fire protection company providing fire detection, suppression, security, engineering, consulting, system design, installation, testing, inspections, and maintenance services. The company describes a culture focused on life safety, integrity, partnership, operational excellence, employee development, and career growth.
Requirements
- Five years of experience in sales leadership, sales support, onboarding, training, or sales enablement preferred.
- Five years of experience in fire protection, life safety, facilities services, or a related service industry preferred.
- Ability to collaborate effectively with operations, branch leadership, sales teams, and corporate stakeholders.
- Experience evaluating team performance and supporting talent development, workforce planning, and succession efforts.
- Ability to manage multiple priorities and projects in a fast-paced, growth-focused environment.
- Strong leadership capabilities, including experience supporting strategic initiatives and driving alignment and accountability.
- Ability to analyze business challenges, identify improvement opportunities, and implement solutions that enhance performance and customer satisfaction.
- Ability to read, write, and communicate effectively in English with employees, customers, and the board of directors.
- Strong communication, presentation, and relationship-building skills, with the ability to influence across all levels.
- Demonstrated ability to coach and develop sales professionals and cross-functional team members.
- Proficiency with CRM platforms, sales reporting tools, Microsoft Office applications, and other business systems used to support sales and operational effectiveness.
- Valid driver's license with an acceptable driving record.
- Must comply with SFNC's Drug and Alcohol policy and background screening requirements, which may include customer-specific requirements based on contractual agreements.
- Travel up to 35%.
Nice To Haves
- BA, BS, or MBA, or an equivalent combination of education, training, certifications, and experience; education is preferred.
- Five years of experience in sales leadership, sales support, onboarding, training, or sales enablement.
- Five years of experience in fire protection, life safety, facilities services, or a related service industry.
Responsibilities
- Lead onboarding, integration, and development of new sales representatives, including training schedules, materials, and sales enablement tools.
- Maintain and improve standardized onboarding programs, sales playbooks, and process documentation.
- Drive consistent adoption of sales processes, methodologies, and best practices across branches and subsidiaries.
- Partner with national account clients on capital planning, growth initiatives, and long-term relationship development.
- Collaborate with the Director of National Accounts to transition newly acquired national accounts.
- Support National Account Sales Managers with competitive and profitable RFP pricing strategies.
- Conduct business reviews with national account customers to assess performance and identify improvement opportunities.
- Serve as a liaison among national account customers, sales leadership, operations, and strategic partners.
- Provide ongoing coaching, development, and performance support for sales representatives and leadership.
- Field coach to reinforce onboarding, sales training, and customer engagement practices.
- Identify development needs and collaborate with sales leadership on coaching and growth plans.
- Ensure consistent adoption of sales processes, accountability standards, and customer engagement expectations.
- Coordinate sales meetings, training programs, and team development activities.
- Strengthen communication and alignment between sales, operations, and branch teams.
- Support customer onboarding, account transitions, service alignment, and implementation activities.
- Assist with issue escalation, problem resolution, and continuous improvement efforts.
- Support strategic growth initiatives, sales enablement programs, and adoption of sales tools and reporting platforms.
- Collaborate with IT to enhance reporting systems and customer data visibility.
- Maintain compliance, internal controls, and risk management standards.
- Travel as needed to support customer engagement, branch operations, coaching, and strategic initiatives.
- Build and support high-performing teams by fostering a collaborative culture focused on engagement, accountability, and continuous improvement.
- Identify opportunities to improve operational efficiency, reduce costs, and streamline processes while maintaining exceptional customer service.
- Champion process improvement initiatives that enhance organizational effectiveness and customer satisfaction.
- Provide coaching, performance feedback, and professional development support while partnering with leadership on talent development and succession planning.
Benefits
- Extensive training opportunities and continued development, training, and education.
- Career advancement opportunities.
- Competitive pay.
- Bonus opportunities.
- Paid vacation and holidays.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan with company match.
- Flexible spending accounts.
- Employer-paid long-term disability.
- Employer-paid short-term disability.
- Additional voluntary ancillary benefits, such as accident and hospital indemnity.
- Life insurance for team members and dependents.
- Employee Assistance Program.
- Employee Referral Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
